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~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
Social web
Beziehungsmarketing
3
Kundenzufriedenheit
3
Relationship marketing
3
Airline
2
Customer loyalty
2
Dienstleistungsqualität
2
Fluggesellschaft
2
Service quality
2
Air passenger transport
1
Air transport
1
Asymmetrical testing
1
Confidence
1
Consumer behaviour
1
Customer characteristics
1
Customer retention
1
Delight
1
Einzelhandel
1
FsQCA
1
Hygiene factors
1
Konsumentenverhalten
1
Kundenbindung
1
Luftverkehr
1
Passagierluftverkehr
1
Quality management
1
Qualitätsmanagement
1
Retail trade
1
Trust
1
Value
1
Vertrauen
1
airlines
1
customer loyalty
1
mindfulness
1
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Loureiro, Sandra Maria Correia
Prentice, Catherine
9
Frank, Björn
6
Ozuem, Wilson
5
Rodríguez del Bosque, Ignacio A.
5
Enkawa, Takao
4
Izogo, Ernest Emeka
4
Makanyeza, Charles
4
Anaya-Sánchez, Rafael
3
Baumann, Chris
3
Bilgihan, Anil
3
Fongsuwan, Wanno
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Jaiswal, Deepak
3
Jaiyeoba, Olumide Olasimbo
3
Kant, Rishi
3
Langmann, Kristin
3
Popp, Bastian
3
Pérez, Andrea
3
Rahman, Hasebur
3
Roberts-Lombard, Mornay
3
Schvaneveldt, Shane J.
3
Srivastava, Medha
3
Stan, Valentina
3
Sudhir, K.
3
Torrico, Boris Herbas
3
Verhoef, Peter C.
3
Wiesel, Thorsten
3
Wong, IpKin Anthony
3
Woratschek, Herbert
3
Abbas Mardani
2
Agnihotri, Raj
2
Aguilar-Illescas, Rocio
2
Aksoy, Lerzan
2
AlNajem, Mohamad N.
2
Anber Abraheem Shlash Mohammad
2
Arandia Tavera, Carlos
2
Arif, Imtiaz
2
Arnold, Mark J.
2
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Journal of retailing and consumer services
1
Journal of service management
1
Journal of strategic marketing
1
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ECONIS (ZBW)
3
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
An asymmetrical approach to understanding configurations of
customer
loyalty
in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
3
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
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