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~person:"Lovelock, Christopher H."
~person:"Parasuraman, A."
~person:"Voss, Christopher A."
~subject:"Research"
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Dienstleistung
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Lovelock, Christopher H.
Parasuraman, A.
Voss, Christopher A.
Bowen, David E.
3
Demirkan, Haluk
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Edvardsson, Bo
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Journal of service management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of service research : JSR
1
The science of service systems
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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2
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
5
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
6
Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.
;
Hsuan Mikkola, Juliana
- In:
The science of service systems
,
(pp. 231-244)
.
2011
Persistent link: https://www.econbiz.de/10009127301
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