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~person:"Lu, Lu"
~person:"Walsh, Gianfranco"
~subject:"Consumer behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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Consumer behaviour
Dienstleistung
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Beziehungsmarketing
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4
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Ethnic discrimination
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Aufsatz in Zeitschrift
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Lu, Lu
Walsh, Gianfranco
Gustafsson, Anders
3
Ostrom, Amy L.
3
Arici, Hasan Evrim
2
Benoit, Sabine
2
Chase, Richard B.
2
Field, Joy M.
2
Fotheringham, Darima
2
Gallan, Andrew S.
2
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2
Köseoglu, Mehmet Ali
2
Lemon, Katherine N.
2
Liu, Canmian
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Mohan, Mayoor
2
Ngo, Liem Viet
2
Pemer, Frida
2
Rayburn, Steven W.
2
Russell-Bennett, Rebekah
2
Sousa, Rui
2
Subramony, Mahesh
2
Xie, Lishan
2
Aggarwal, Pankaj
1
Aggarwal, Praveen
1
Alamsjah, Firdaus
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Alexander, Matthew
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Alkire, Linda
1
Allon, Gad
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1
Arici, Nagihan Cakmakoglu
1
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1
Bagozzi, Richard P.
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Journal of service research
2
Australasian marketing journal
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
Service offshoring fit from consumers' perspective
Lu, Lu
;
Gregory, Gary
;
Ngo, Liem Viet
- In:
Australasian marketing journal
28
(
2020
)
2
,
pp. 100-109
Persistent link: https://www.econbiz.de/10012253931
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
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