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~person:"Mandelbaum, Avishai"
~subject:"Statistische Methode"
~subject:"customer abandonment"
~subject:"universal"
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Statistische Methode
customer abandonment
universal
Call centre
7
Callcenter
7
Queueing theory
6
Warteschlangentheorie
6
Statistical method
3
staffing
2
Ankündigungseffekt
1
Announcement effect
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Bank
1
Börsenkurs
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Dienstleistungsinnovation
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ED+QED
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Erlang-A excursions
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Higher education institution
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Hochschule
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Israel
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Service innovation
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Share price
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call centers
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call centres
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delay announcement
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difussion approximation
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many-servers queues
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refined approximation
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regenerative processes
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Mandelbaum, Avishai
Gans, Noah
3
Sakov, Anat
3
Shen, Haipeng
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Brown, Lawrence
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Huang, Junfei
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Bauch, Martin
1
Brown, Lawrence A.
1
Gurvich, Itai
1
Marozzi, Marco
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Mukherjee, Amitava
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Rowold, Jens
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Weerasinghe, Ananda
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ECONIS (ZBW)
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
3
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
4
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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