//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mariani, Marcello M."
~person:"Mattila, Anna S."
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Hospitality industry"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Gastgewerbe
20
Hospitality industry
20
Tourism industry
7
Tourismuswirtschaft
7
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Tourism
4
Bibliometrics
3
Bibliometrie
3
Gastronomie
3
Hospital
3
Hotel industry
3
Hotellerie
3
Krankenhaus
3
Restaurant industry
3
USA
3
United States
3
Analytics
2
Beschwerdemanagement
2
Big Data
2
Big data
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer satisfaction
2
Customer service
2
Dienstleistungsmanagement
2
Firm performance
2
Hospitality
2
Kundenservice
2
Kundenzufriedenheit
2
Language
2
Service management
2
Sprache
2
Tourism marketing
2
Tourismus
2
Tourismusmarketing
2
Unternehmenserfolg
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Mariani, Marcello M.
Mattila, Anna S.
Butcher, Ken
3
Miao, Li
3
Pizam, Abraham
3
Verma, Rohit
3
Ariffin, Ahmad Azmi M.
2
Bernstein, Shai
2
Cai, Liping A.
2
Chun Meng Tang
2
Ekinci, Yuksel
2
Han, Spring H.
2
Huang, Zhuowei
2
Huck, Lukas
2
Ivanov, Stanislav
2
Jones, Eleri
2
Kim, Mi Ran
2
Klimkeit, Dirk
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lubis, Arlina Nurbaity
2
Luu Trong Tuan
2
Peters, Mike
2
Rajini, G.
2
Ro, Heejung
2
Seyitoğlu, Faruk
2
Sheen, Albert
2
So, Kevin Kam Fung
2
Solnet, David
2
Stettler, Jürg
2
Teng, Chih-ching
2
Testa, Mark R.
2
Thirumaran, K.
2
Vogt, Christine
2
ʿAlāʾ-ad-Dīnī, Pūyā
2
Aattila, Anna S.
1
Abdelkader, Ali Ahmed
1
Abouee-Mehrizi, Hossein
1
Abrar, Kashif
1
Abuelhassan Elshazly Abuelhassan
1
Agyapong, Kingsley
1
more ...
less ...
Published in...
All
International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
2
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
3
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
4
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->