//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
~person:"Sharma, Piyush"
~person:"Stock-Homburg, Ruth"
~subject:"Interkulturelles Management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Interkulturelles Management
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
Arbeitszufriedenheit
12
Job satisfaction
11
Lieferantenmanagement
11
Supplier relationship management
11
Competence
8
Kompetenz
8
Cross-cultural management
7
Deutschland
7
Estimation
7
Gastronomie
7
Germany
7
Restaurant industry
7
Schätzung
7
Theorie
7
Theory
7
Verbraucherzufriedenheit
7
Mitarbeiter
6
Social relations
6
Soziale Beziehungen
6
Unternehmen
6
Kundenbindungsprogramm
5
Loyalty program
5
Personality psychology
5
Persönlichkeitspsychologie
5
USA
5
United States
5
Cultural identity
4
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Mattila, Anna S.
Sharma, Piyush
Stock-Homburg, Ruth
Kim, Namwoon
4
Tam, Jackie L. M.
3
Lee, Hye Eun
2
Ramsey, Jase R.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Agarwal, Shaurya
1
Alshaibani, Elham
1
Alén, Elisa
1
Antón, Carmen
1
Bakir, Ali
1
Bennett, Keri
1
Berezan, Orie
1
Boon Liat Cheng
1
Camarero, Carmen
1
Carlos Villamarín, Pablo de
1
Carrero, Mirtha
1
Caza, Arran
1
Caza, Brianna Barker
1
Cepeda Carrión, Gabriel
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Chang, Jui Chi
1
Chase, Richard B.
1
Crotts, John
1
Falkenreck, Christine
1
Fam, Kim Shyan
1
Friedman, Ray
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gremler, Dwayne D.
1
Ha, J. B.
1
Hamid Rizal
1
Herjanto, Halimin
1
Hilbert, Andreas
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
more ...
less ...
Published in...
All
The journal of services marketing
4
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
5
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
6
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
7
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->