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~person:"Matzler, Kurt"
~person:"Prentice, Catherine"
~subject:"Southeast Asia"
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Southeast Asia
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
25
Customer satisfaction
25
Konsumentenverhalten
25
Kundenzufriedenheit
25
Dienstleistungsqualität
22
Service quality
22
Gambling
13
Glücksspiel
13
Theorie
13
Theory
13
Customer engagement
8
Brand image
7
Customer integration
7
Customer loyalty
7
Kundenintegration
7
Markenimage
7
Brand management
6
Customer service
6
Kundenservice
6
Management
6
Markenführung
6
Südostasien
6
Austria
5
Customer retention
5
Customer value
5
Deutschland
5
Germany
5
Kundenbindung
5
Kundenwert
5
Österreich
5
Kundenorientierung
4
Strategisches Management
4
Airline
3
Artificial intelligence
3
Firm value
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Fluggesellschaft
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Hotel industry
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Matzler, Kurt
Prentice, Catherine
Ji, Chunli
2
Ari Warokka
1
Awuah, Gabriel
1
Bilgihan, Anil
1
Dong, Shi Yong
1
Febrilia, Ika
1
Fong, Lawrence Hoc Nang
1
He, Wei
1
Li, Kefang
1
Madanoglu, Melih
1
Ricci, Peter
1
Rizan, Mohamad
1
Shen, Chao
1
Tsai, Henry
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Wibowo, Agus
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Wong, IpKin Anthony
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Yahya, Yazkhiruni
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
6
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1
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
2
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
3
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
4
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
5
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
6
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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