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~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Health"
~subject:"Service quality"
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Health
Service quality
Dienstleistungsqualität
5
Gesundheitswesen
5
Health care system
5
Health care
4
Gesundheitsversorgung
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer integration
2
Customer satisfaction
2
Kundenintegration
2
Kundenzufriedenheit
2
Patienten
2
Patients
2
Relationship marketing
2
Satisfaction
2
Value co-creation
2
Value creation
2
Well-being
2
Zufriedenheit
2
Basisgesundheitsversorgung
1
Co-creation
1
Co-creation practices
1
Community well-being
1
Consumer behaviour
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Customer
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Customer experience
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Customer journey
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Customer value
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Ecosystem
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Gesundheitspolitik
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Health services
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McColl-Kennedy, Janet R.
Propper, Carol
25
Gaynor, Martin
20
Cutler, David M.
18
Siciliani, Luigi
13
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Prah Ruger, Jennifer
9
Laudicella, Mauro
8
Robone, Silvana
8
Sutton, Matt
8
Fichera, Eleonora
7
Gostin, Lawrence O.
7
Hopp, Wallace J.
7
Newhouse, Joseph P.
7
Palumbo, Rocco
7
Bhalotra, Sonia R.
6
Halliday, Timothy
6
Kaestner, Robert
6
Landrum, Mary Beth
6
Mazumder, Bhashkar
6
O'Donnell, Owen
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Barros, Pedro Pita
5
Callen, Michael
5
Chandrasekaran, Aravind
5
Costa-Font, Joan
5
Cudney, Elizabeth A.
5
Fredendall, Lawrence D.
5
Kolstad, Jonathan T.
5
Le Nguyen Hau
5
Lee, Donhee
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Polsky, Daniel
5
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
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