//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Miao, Li"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Konsumentenverhalten
20
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Customer service
7
Kundenservice
7
Emotion
6
Beschwerdemanagement
5
Beziehungsmarketing
5
Complaint management
5
Gastgewerbe
5
Hospitality industry
5
Relationship marketing
5
Hospital
4
Krankenhaus
4
USA
4
United States
4
Airbnb
3
Revenue management
3
Social behaviour
3
Soziales Verhalten
3
Business model
2
Coronavirus
2
Emotions
2
Epidemic
2
Epidemie
2
Event marketing
2
Event-Marketing
2
Geschäftsmodell
2
Hotel industry
2
Hotellerie
2
Preismanagement
2
Pricing strategy
2
Revenue-Management
2
Service encounters
2
Share Economy
2
Sharing economy
2
customer experience management
2
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
20
Language
All
English
20
Author
All
Miao, Li
Han, Heesup
63
Mattila, Anna S.
56
Loureiro, Sandra Maria Correia
37
Bang, Nguyen
33
Phau, Ian
33
Hollebeek, Linda D.
32
Ko, Eunju
28
Sarkar, Abhigyan
28
Kumar, V.
26
Melewar, T. C.
24
Prentice, Catherine
24
Walsh, Gianfranco
24
Rahman, Zillur
23
Septianto, Felix
23
Hyun, Sunghyup Sean
22
Japutra, Arnold
22
Klaus, Philipp
22
Vrontis, Demetris
22
Diamantopoulos, Adamantios
21
Gierl, Heribert
21
Pelsmacker, Patrick de
21
Wong, IpKin Anthony
21
Bagozzi, Richard P.
20
Balaji, M. S.
20
Jang, Soocheong
20
Khan, Imran
20
Verhoef, Peter C.
20
Casidy, Riza
19
Gil Saura, Irene
19
Grewal, Dhruv
19
Guzman, Francisco
19
Park, Jungkun
19
Sarkar, Juhi Gahlot
19
Sreejesh, S.
19
Swoboda, Bernhard
19
Ahn, Jiseon
18
Das, Gopal
18
Johnson, Lester W.
18
Pitt, Leyland F.
18
more ...
less ...
Published in...
All
International journal of hospitality management
7
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
A note on the future of personalized pricing : cause for concern
Rest, Jean-Pierre van der
;
Sears, Alan M.
;
Miao, Li
; …
- In:
Journal of revenue and pricing management
19
(
2020
)
2
,
pp. 113-118
Persistent link: https://www.econbiz.de/10012297878
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Book now, pay later : the effects of delays in payments and temporal distance on consumers' perceptions and purchase intention
Jang, Yisak
;
Miao, Li
;
Chen, Chihchien
- In:
Journal of revenue and pricing management
22
(
2023
)
5
,
pp. 374-384
Persistent link: https://www.econbiz.de/10014372672
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
8
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
9
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
10
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->