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~person:"Miao, Li"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Search: subject:"Management"
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Konsumentenverhalten
Kundenservice
Consumer behaviour
20
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Customer service
7
Emotion
6
Beschwerdemanagement
5
Beziehungsmarketing
5
Complaint management
5
Gastgewerbe
5
Hospitality industry
5
Relationship marketing
5
Hospital
4
Krankenhaus
4
USA
4
United States
4
Airbnb
3
Revenue management
3
Social behaviour
3
Soziales Verhalten
3
customer experience management
3
Business model
2
Coronavirus
2
Emotions
2
Epidemic
2
Epidemie
2
Event marketing
2
Event-Marketing
2
Geschäftsmodell
2
Hotel industry
2
Hotellerie
2
Preismanagement
2
Pricing strategy
2
Revenue-Management
2
Service encounters
2
Share Economy
2
Sharing economy
2
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Undetermined
12
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Article
20
Type of publication (narrower categories)
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Article in journal
20
Aufsatz in Zeitschrift
20
Language
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English
20
Author
All
Miao, Li
Han, Heesup
65
Mattila, Anna S.
62
Loureiro, Sandra Maria Correia
40
Hollebeek, Linda D.
39
Phau, Ian
39
Bauer, Hans H.
37
Huber, Frank
36
Kumar, V.
35
Bang, Nguyen
34
Verhoef, Peter C.
33
Wiedmann, Klaus-Peter
32
Swoboda, Bernhard
31
Ko, Eunju
30
Walsh, Gianfranco
30
Herrmann, Andreas
29
Septianto, Felix
29
Melewar, T. C.
28
Sarkar, Abhigyan
28
Gierl, Heribert
27
Prentice, Catherine
26
Stauss, Bernd
26
Grewal, Dhruv
25
Homburg, Christian
25
Vrontis, Demetris
25
Dawes, John
24
Hyun, Sunghyup Sean
24
Rahman, Zillur
24
Usman, Osly
24
Bagozzi, Richard P.
23
Pelsmacker, Patrick de
23
Balaji, M. S.
22
Bruhn, Manfred
22
Diamantopoulos, Adamantios
22
Japutra, Arnold
22
Klaus, Philipp
22
MacInnis, Deborah J.
22
Park, Jungkun
22
Gil Saura, Irene
21
Guzman, Francisco
21
Khan, Imran
21
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Published in...
All
International journal of hospitality management
7
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
20
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20
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1
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
2
A note on the future of personalized pricing : cause for concern
Rest, Jean-Pierre van der
;
Sears, Alan M.
;
Miao, Li
; …
- In:
Journal of revenue and pricing management
19
(
2020
)
2
,
pp. 113-118
Persistent link: https://www.econbiz.de/10012297878
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Book now, pay later : the effects of delays in payments and temporal distance on consumers' perceptions and purchase intention
Jang, Yisak
;
Miao, Li
;
Chen, Chihchien
- In:
Journal of revenue and pricing management
22
(
2023
)
5
,
pp. 374-384
Persistent link: https://www.econbiz.de/10014372672
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
8
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
9
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
10
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
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