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~person:"Milman, Ady"
~person:"Pich, Christopher"
~subject:"Customer experience"
~type:"article"
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Journal of hospitality and tourism insights
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A framework to improve retail customer experience : a qualitative study exploring the customer journey
Poorrezaei, Mojtaba
;
Pich, Christopher
;
Resnick, Sheilagh
- In:
Qualitative market research : an international journal
26
(
2023
)
5
,
pp. 663-686
Persistent link: https://www.econbiz.de/10014430705
Saved in:
2
Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.
;
Milman, Ady
;
Park, Soona
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
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