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~person:"Neslin, Scott A."
~person:"Piller, Frank T."
~person:"Prentice, Catherine"
~subject:"Customer loyalty"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Customer loyalty
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
38
Konsumentenverhalten
38
Customer satisfaction
23
Kundenzufriedenheit
23
Theorie
22
Theory
22
Mass production
21
Massenproduktion
21
Dienstleistungsqualität
20
Service quality
20
Mass Customization
18
Kundenintegration
17
Customer integration
16
E-commerce
16
Electronic Commerce
16
Mass customization
15
Brand management
13
Deutschland
13
Gambling
13
Germany
13
Glücksspiel
13
Markenführung
13
Distribution channel
11
Vertriebsweg
11
Brand image
9
Customer engagement
9
Innovation management
9
Innovationsmanagement
9
Markenimage
9
Betriebliche Wertschöpfung
8
Value creation
8
Customer value
7
Individualism
7
Individualismus
7
Kundenwert
7
Marketing management
7
Marketingmanagement
7
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Neslin, Scott A.
Piller, Frank T.
Prentice, Catherine
Frank, Björn
4
Bilgihan, Anil
3
El-Adly, Mohammed Ismail
3
Enkawa, Takao
3
Izogo, Ernest Emeka
3
Molinillo, Sebastian
3
Schvaneveldt, Shane J.
3
Wong, IpKin Anthony
3
Abbas Mardani
2
Aksoy, Lerzan
2
Anaya-Sánchez, Rafael
2
Athanasopoulou, Pinelopi
2
Babakus, Emin
2
Babar, Samreen Fahim
2
Baumann, Chris
2
Berezan, Orie
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
Chen, Shu-Ching
2
Chuah, Stephanie Hui-wen
2
Gamage, Thilini Chathurika
2
Giovanis, Apostolos
2
Hamin, Hamin
2
Hapsari, Raditha
2
Hoadley, Susan
2
Jaiswal, Deepak
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Japutra, Arnold
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Jha, Subhash
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Jun, Minjoon
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Jung, Jin Ho
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Kandampully, Jay
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Kant, Rishi
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Kasoga, Pendo Shukrani
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Khalil Md Nor
2
Khudhair, Harith Yas
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Kim, Dae-Young
2
Kim, Sung-Bum
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Le Thanh Tiep
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Published in...
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Journal of retailing and consumer services
3
Journal of business research : JBR
2
International journal of hospitality management
1
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ECONIS (ZBW)
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
6
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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