//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Pekkola, Sanna"
~subject:"Bundling strategy"
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Performance measurement"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Bundling strategy
Customer service
Performance measurement
24
Performance-Messung
19
Performance management
10
Performance-Management
8
Balanced Scorecard
4
Balanced scorecard
4
Betriebliche Wertschöpfung
4
Business network
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Knowledge management
4
Service
4
Service industry
4
Service quality
4
Unternehmensnetzwerk
4
Value
4
Value creation
4
Wissensmanagement
4
Innovation
3
Leistungsbündel
3
Measurement
3
Network
3
performance management
3
performance measurement
3
Added value
2
Benchmarking
2
Beziehungsmarketing
2
Customer satisfaction
2
Customer services quality
2
Dienstleistungsmanagement
2
Evaluation
2
Finland
2
Finnland
2
Firm performance
2
Industrial service
2
Industrie
2
Innovation capability
2
Innovation management
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Pekkola, Sanna
Ukko, Juhani
6
Cohen, Morris A.
3
Kim, Sang Hyun
3
Lyu, Yijing
3
Netessine, Serguei
3
Saunila, Minna
3
Ye, Yijiao
3
Zhou, Xing
3
Gouthier, Matthias
2
Janeschek, Sabine
2
Johanson, Jan-Erik
2
Li, Weiwen
2
Rantala, Tero
2
Rogers, Dale S.
2
Vakkuri, Jarmo
2
Van Looy, Baart
2
Visnjic Kastalli, Ivanka
2
Abu Baker, Abdul Hamid
1
Ariffin, Ahmad Azmi M.
1
Babalola, Mayowa T.
1
Baldin, Andrea
1
Battaglia, Daniel
1
Bauer, Sebastian K.
1
Becker, Michael
1
Blattmann, Olivier
1
Bommer, Michael
1
Borchardt, Miriam
1
Bordoloi, Sanjeev
1
Boutellier, Roman
1
Brush, Gregory J.
1
Bulchand-Gidumal, Jacques
1
Burg, Simone von
1
Bustinza, Oscar F.
1
Capurro, Daniel
1
Charvet, François
1
Chen, Hao
1
Chen, Mengyuan
1
Chen, Shou-Wei
1
Chen, Yuanyi
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
1
International journal of business excellence
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
2
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
3
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Productising expert services of performance management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->