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~person:"Peng, Yan"
~person:"Qiu, Canhua"
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Customer service
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Dienstleistungsqualität
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4
Proactive customer service performance
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Peng, Yan
Qiu, Canhua
Sandler, Todd
10
Bakker, Arnold B.
9
Bandyopadhyay, Subhayu
6
Bodlaj, Mateja
6
Demeulemeester, Erik
6
Parker, Sharon K.
6
Kwan, Ho Kwong
5
Lyu, Yijing
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Ye, Yijiao
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4
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Zhou, Xing
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3
Ashfaq, Fouzia
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3
Bizzi, Lorenzo
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Francis, Bill B.
3
Geishecker, Ingo
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Hasan, Iftekhar
3
Hecker, Rob
3
Jawahar, I. M.
3
Khapova, Svetlana N.
3
Kim, Tae-Yeol
3
Li, Cai
3
Liu, Yan
3
Marler, Laura E.
3
Matute, Jorge
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Nguyen Dinh Tho
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Paul, Justin
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Röglinger, Maximilian
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Sonnentag, Sabine
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Sun, Xian
3
Sørensen, Allan
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TACHE, Florin
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Takahashi, Akihiko
3
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
5
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1
How and when does leader humility promote followers'
proactive
customer service performance?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
2
Examining the spillover effects of problems at home on
proactive
customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
5
The impact of abusive supervision on service employees'
proactive
customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
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