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~person:"Piccoli, Gabriele"
~subject:"Beziehungsmarketing"
~subject:"Verkaufspersonal"
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Beziehungsmarketing
Verkaufspersonal
Customer service
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Dienstleistungsqualität
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Consumer behaviour
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Customer service systems
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Hotel industry
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Hotellerie
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IT-enabled customer service systems
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Piccoli, Gabriele
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Van Vaerenbergh, Yves
7
Beatty, Sharon E.
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
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Mattila, Anna S.
4
Matzler, Kurt
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Román, Sergio
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Seidel, Wolfgang
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Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Zablah, Alex R.
4
Angerer, Thomas
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Futrell, Charles M.
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Gazzoli, Gabriel
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Business horizons
1
Decision sciences : DS
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
2
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
3
Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele
;
Brohman, M. Kathryn
;
Watson, Richard T.
- In:
Business horizons
52
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
Saved in:
4
A design theory approach to building strategic network-based customer service systems
Brohman, M. Kathryn
;
Piccoli, Gabriele
;
Martin, Patrick
; …
- In:
Decision sciences : DS
40
(
2009
)
3
,
pp. 403-430
Persistent link: https://www.econbiz.de/10003885985
Saved in:
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