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~person:"Prentice, Catherine"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
Dienstleistungsqualität
32
Service quality
32
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
20
Relationship marketing
20
Gambling
17
Glücksspiel
17
Konsumentenverhalten
17
Intelligence
6
Intelligenz
6
Customer loyalty
5
Macau
5
Southeast Asia
5
Südostasien
5
Artificial intelligence
4
Casinos
4
Customer engagement
4
Customer service
4
Emotion
4
Emotional intelligence
4
Kundenservice
4
Künstliche Intelligenz
4
Airline
3
Brand image
3
Brand management
3
Casino
3
Customer retention
3
Fluggesellschaft
3
Kundenbindung
3
Markenführung
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Services marketing
3
customer loyalty
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Casino service quality
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17
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Prentice, Catherine
Han, Heesup
31
Mattila, Anna S.
27
Usman, Osly
20
Hanushek, Eric Alan
19
Prybutok, Victor R.
18
McColl-Kennedy, Janet R.
15
Propper, Carol
15
Jang, Soocheong
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Rivkin, Steven G.
13
Bauer, Hans H.
12
Bruhn, Manfred
12
Gong, Taeshik
12
Klaus, Philipp
12
Rebitzer, James B.
12
Staiger, Douglas
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Benkenstein, Martin
10
Bloom, Nicholas
10
Gruber, Jonathan
10
Gursoy, Dogan
10
Hammerschmidt, Maik
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Schreier, Gerhard
10
Sharma, Piyush
10
Sreejesh, S.
10
Wasem, Jürgen
10
Wübker, Ansgar
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kessler, Daniel P.
9
Lemos, Renata
9
Park, Jungkun
9
Sadun, Raffaella
9
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Journal of retailing and consumer services
9
International journal of hospitality management
2
Psychology & marketing
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
17
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
6
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
7
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
8
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
9
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
10
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
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