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~person:"Prentice, Catherine"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
Social web
Beziehungsmarketing
9
Kundenzufriedenheit
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Customer loyalty
7
Consumer behaviour
6
Konsumentenverhalten
6
Gambling
5
Glücksspiel
5
Customer retention
4
Kundenbindung
4
customer loyalty
3
Airline
2
Artificial intelligence
2
Casino
2
Customer engagement
2
Fluggesellschaft
2
Künstliche Intelligenz
2
Southeast Asia
2
Südostasien
2
Air passenger transport
1
Air transport
1
Asymmetrical testing
1
Casino marketing
1
Casino marketing, Macau
1
Casino service quality
1
Complimentary service
1
Customer characteristics
1
Customer experience
1
Customer integration
1
Customer service
1
Emotion
1
Emotional intelligence
1
Experiment
1
Fengshui
1
FsQCA
1
Game automation
1
Game theory
1
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9
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Prentice, Catherine
Frank, Björn
6
Ozuem, Wilson
5
Rodríguez del Bosque, Ignacio A.
5
Enkawa, Takao
4
Izogo, Ernest Emeka
4
Makanyeza, Charles
4
Anaya-Sánchez, Rafael
3
Baumann, Chris
3
Bilgihan, Anil
3
Fongsuwan, Wanno
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Jaiswal, Deepak
3
Jaiyeoba, Olumide Olasimbo
3
Kant, Rishi
3
Langmann, Kristin
3
Loureiro, Sandra Maria Correia
3
Popp, Bastian
3
Pérez, Andrea
3
Rahman, Hasebur
3
Roberts-Lombard, Mornay
3
Schvaneveldt, Shane J.
3
Srivastava, Medha
3
Stan, Valentina
3
Sudhir, K.
3
Torrico, Boris Herbas
3
Verhoef, Peter C.
3
Wiesel, Thorsten
3
Wong, IpKin Anthony
3
Woratschek, Herbert
3
Abbas Mardani
2
Agnihotri, Raj
2
Aguilar-Illescas, Rocio
2
Aksoy, Lerzan
2
AlNajem, Mohamad N.
2
Anber Abraheem Shlash Mohammad
2
Arandia Tavera, Carlos
2
Arif, Imtiaz
2
Arnold, Mark J.
2
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Journal of retailing and consumer services
3
Journal of business research : JBR
2
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
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ECONIS (ZBW)
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
6
An asymmetrical approach to understanding configurations of
customer
loyalty
in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
7
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
8
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
9
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
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