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~person:"Prentice, Catherine"
~subject:"Customer satisfaction"
~subject:"Theorie"
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Search: subject_exact:"Kundennähe"
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Customer satisfaction
Theorie
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
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Customer engagement
8
Brand image
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Customer loyalty
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customer loyalty
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Prentice, Catherine
Homburg, Christian
61
Bruhn, Manfred
55
Han, Heesup
34
Huber, Frank
28
Bauer, Hans H.
24
Piller, Frank T.
24
Stauss, Bernd
24
Herrmann, Andreas
23
Mattila, Anna S.
20
Svensson, Göran
20
Günter, Bernd
18
Matzler, Kurt
18
Ahlert, Dieter
17
Reichwald, Ralf
17
Stock-Homburg, Ruth
17
Gil Saura, Irene
16
Hennig-Thurau, Thorsten
16
Mittal, Vikas
16
Töpfer, Armin
16
Hinterhuber, Hans H.
15
Krafft, Manfred
15
Helm, Sabrina
14
Hyun, Sunghyup Sean
14
Aksoy, Lerzan
13
Hammerschmidt, Maik
13
Hippner, Hajo
13
Kumar, V.
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Elhauge, Einer
12
Gouthier, Matthias H. J.
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Verhoef, Peter C.
12
Balaji, M. S.
11
Benkenstein, Martin
11
Evanschitzky, Heiner
11
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Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Services marketing quarterly
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ECONIS (ZBW)
19
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
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