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~person:"Prentice, Catherine"
~type_genre:"Article in journal"
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Search: subject:"Emotion"
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Prentice, Catherine
Septianto, Felix
31
Ashkanasy, Neal M.
27
Han, Heesup
25
Bagozzi, Richard P.
23
Kemp, Elyria
19
Lindebaum, Dirk
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Loureiro, Sandra Maria Correia
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Mattila, Anna S.
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Journal of retailing and consumer services
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Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
2
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
3
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
4
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
5
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
6
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
7
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
8
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
9
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
10
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
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