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~person:"Prybutok, Victor R."
~subject:"Customer satisfaction"
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Search: subject:"Service quality"
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Customer satisfaction
Dienstleistungsqualität
40
Service quality
40
Kundenzufriedenheit
21
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Qualitätsmanagement
12
Beziehungsmarketing
9
Relationship marketing
9
Fast-food industry
8
Schnellgastronomie
8
USA
7
United States
7
Hospital
6
Krankenhaus
6
PLS-SEM
6
Product quality
6
Produktqualität
6
service quality
5
Beschwerdemanagement
4
Complaint management
4
Gastronomie
4
Restaurant industry
4
China
3
Comparison
3
Customer service
3
Gesundheitsversorgung
3
Health care
3
Kundenservice
3
Measurement
3
Messung
3
Online retailing
3
Online-Handel
3
Perception
3
Structural equation model
3
Strukturgleichungsmodell
3
Vergleich
3
Wahrnehmung
3
Confidence
2
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8
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Article
21
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21
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21
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English
21
Author
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Prybutok, Victor R.
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
Shahin, Arash
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
Miao, Li
8
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Published in...
All
Quality management journal : QMJ
8
Journal of retailing and consumer services
3
International journal of services and standards
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of decision systems
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
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ECONIS (ZBW)
21
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1
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
2
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
A higher education student
service
quality
and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
4
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
5
A correlated uniqueness model of
service
quality
measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
6
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
9
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
10
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
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