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~person:"Quach, Sara"
~subject:"Competition"
~subject:"Service quality"
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Competition
Service quality
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Digitale Dienste
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Web-based service
4
Internet
3
Telecommunications industry
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Telekommunikationssektor
3
Internet service provider
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Internet service provider (ISP)
2
Age profile
1
Attitudinal loyalty
1
Behavioural intentions
1
Customer commitment
1
High-tech services
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Internet usage
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Internet usage pattern
1
Services quality
1
Trust
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Value
1
attitudinal loyalty
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behavioral loyalty
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commitment
1
customer commitment
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customer retention
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customer satisfaction
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satisfaction
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Quach, Sara
Greenstein, Shane M.
7
Bourreau, Marc
6
Thaichon, Paramaporn
6
Augereau, Angelique
5
Rysman, Marc
5
Boik, Andre
4
Kourandi, Frago
4
Krämer, Jan
4
Lobo, Antonio
4
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Foros, Øystein
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Goetz, Georg
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Krcmar, Helmut
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Peitz, Martin
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Prince, Jeffrey
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Schütt, Florian
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Valletti, Tommaso M.
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Vanberg, Margit A.
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Veith, Tobias
3
Abdelhadi, Abdelhakim
2
Adam Ridhuan Abdullah
2
Arndt, Aaron D.
2
Azrol Ibrahim
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Basaure, Arturo
2
Bender, Christian M.
2
Broos, Sébastien
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Calabrese, Armando
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Cheng, Hsing Kenneth
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Cooper, Russel
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Dewenter, Ralf
2
Gautier, Axel
2
Gentzkow, Matthew Aaron
2
Gerpott, Torsten J.
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Gersdorf, Hubertus
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Gorp, Annemijn van
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Greenstein, Shane
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Journal of retailing and consumer services
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Services marketing quarterly
1
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ECONIS (ZBW)
4
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The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
3
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
4
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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