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~person:"Rahman, Zillur"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
Service industry
9
Quality management
8
Qualitätsmanagement
8
Dienstleistungsqualität
5
Service quality
5
India
3
Indien
3
AHP approach
2
AHP-Verfahren
2
Beziehungsmarketing
2
Bibliometrics
2
Bibliometrie
2
Einführung
2
Erfolgsfaktor
2
Implementation
2
Relationship marketing
2
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2
Analytic hierarchy process
1
Benchmarking
1
Betriebliche Wertschöpfung
1
Consumer behaviour
1
Corporate culture
1
Customer integration
1
Customer satisfaction
1
Dienstleistung
1
Indian
1
Innovation
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Innovation management
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Innovationsmanagement
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Konsumentenverhalten
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Kundenintegration
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Kundenzufriedenheit
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Lack of communication
1
Multi-criteria analysis
1
Multikriterielle Entscheidungsanalyse
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New product development
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Performance management
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Performance-Management
1
Prioritization
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Article
9
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Aufsatz in Zeitschrift
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9
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English
9
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Rahman, Zillur
Gallouj, Fai͏̈z
18
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Gustafsson, Anders
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
Evangelista, Rinaldo
10
O'Cass, Aron
10
Savona, Maria
10
Wirtz, Jochen
10
Cuadrado Roura, Juan R.
9
Raddats, Chris
9
Stare, Metka
9
Williams, Colin C.
9
Wyszkowska-Kuna, Joanna
9
Cheng, T. C. E.
8
Huang, Ming-Hui
8
Meliciani, Valentina
8
Miles, Ian D.
8
Talib, Faisal
8
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
Sok, Phyra
7
Subramony, Mahesh
7
Wünderlich, Nancy V.
7
Altinay, Levent
6
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Benchmarking : an international journal ; BIJ
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of services and operations management
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
9
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1
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
2
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
3
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
Saved in:
4
Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
Saved in:
5
Total quality management in service sector : a literature review
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of business innovation and research
6
(
2012
)
3
,
pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
Saved in:
6
Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1331-1351
Persistent link: https://www.econbiz.de/10009411422
Saved in:
7
Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
4
,
pp. 563-587
Persistent link: https://www.econbiz.de/10009270497
Saved in:
8
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
9
Studying the impact of total quality management in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
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