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~person:"Shahin, Arash"
~subject:"Quality management"
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Search: subject:"Service quality"
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Quality management
Service quality
29
Dienstleistungsqualität
27
Customer satisfaction
17
Qualitätsmanagement
16
Kundenzufriedenheit
14
Iran
8
Hotel industry
7
Hotellerie
7
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Prioritization
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Analytic network process (ANP)
2
Bank service
2
Customer service
2
Data envelopment analysis (DEA)
2
Dienstleistungssektor
2
EFQM
2
Esfahan
2
Evaluation
2
IPA
2
Importance-performance analysis (IPA)
2
Isfahan Province gas company
2
Kundenservice
2
Lieferkette
2
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16
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16
Case study
1
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English
16
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Shahin, Arash
Bruhn, Manfred
32
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Published in...
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International journal of productivity and quality management : IJPQM
8
The TQM journal : the international review of organizational improvement
2
Benchmarking : an international journal
1
International journal of quality & reliability management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
16
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
5
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
Developing the Kano model by
service
quality
robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
9
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of
service
quality
gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
10
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
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