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~person:"Shahin, Arash"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
7
Iran
6
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
service
2
service quality dimensions
2
Airline
1
Airport
1
Analytic network process (ANP)
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26
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26
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26
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English
27
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Shahin, Arash
Siciliani, Luigi
75
Propper, Carol
53
Straume, Odd Rune
51
Bruhn, Manfred
49
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
36
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Piopiunik, Marc
18
Wirtz, Jochen
18
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International journal of productivity and quality management : IJPQM
10
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
International journal of business information systems : IJBIS
1
Journal of management research
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
27
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
3
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
4
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
5
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
6
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
9
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
10
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
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