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~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~type_genre:"Aufsatz in Zeitschrift"
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Interkulturelles Management
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
9
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9
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Intercultural service encounters
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Aufsatz in Zeitschrift
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English
6
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Sharma, Piyush
Staiger, Douglas
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
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1
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1
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1
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1
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1
Cham Tat Huei
1
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1
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1
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1
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1
Doney, Patricia M.
1
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1
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1
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1
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The journal of services marketing
4
Journal of service management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
6
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1
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
5
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
6
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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