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~person:"Sharma, Piyush"
~subject:"B-to-B-Marketing"
~subject:"Customer satisfaction"
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Search: "Kingshott, Russel P. J."
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B-to-B-Marketing
Customer satisfaction
Lieferantenmanagement
5
Supplier relationship management
5
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistungsqualität
3
Employee retention
3
Implicit contracts
3
Implizite Kontrakte
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Kundenzufriedenheit
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Mitarbeiterbindung
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Service quality
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Acculturation
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Asian cultural-specific concepts
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Asien
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Sharma, Piyush
Kingshott, Russel P. J.
6
Chung, Henry F. L.
2
Gaur, Sanjaya Singh
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Herjanto, Halimin
1
Jain, Kokil
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Kong, Titus Tak Chuen
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MacDonald, Robyn V. G.
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Putranta, Martinus Parnawa
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
1
Journal of service management
1
Journal of service theory and practice : JSTP
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
2
The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Sima, Herbert
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 220-231
Persistent link: https://www.econbiz.de/10012290048
Saved in:
3
The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Chung, Henry F. L.
- In:
Industrial marketing management : the international …
72
(
2018
),
pp. 48-58
Persistent link: https://www.econbiz.de/10011887283
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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