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~person:"Sharma, Piyush"
~subject:"Dienstleistungsqualität"
~subject:"Industrie"
~subject:"Service quality"
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Search: "Kingshott, Russel P. J."
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Dienstleistungsqualität
Industrie
Service quality
Lieferantenmanagement
5
Supplier relationship management
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Employee retention
3
Implicit contracts
3
Implizite Kontrakte
3
Kundenzufriedenheit
3
Mitarbeiterbindung
3
Acculturation
2
Arbeitsbeziehungen
2
Assimilation
2
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungssektor
2
Employee commitment
2
Employee performance
2
Employee satisfaction
2
Employee well-being
2
Employment relations
2
Frontline employees
2
Integration
2
Intercultural service encounters
2
Internal marketing
2
Internal service quality
2
Marginalization
2
Organizational behaviour
2
Separation
2
Service industry
2
Verhalten in Organisationen
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Asia
1
Asian cultural-specific concepts
1
Asien
1
B2B relationships
1
Bank
1
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Sharma, Piyush
Kingshott, Russel P. J.
6
Rexha, Nexhmi
2
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Jain, Kokil
1
Kong, Titus Tak Chuen
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Laksamana, Patria
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Muchtar, Fatimah
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Ueno, Akiko
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Wong, David
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Journal of business research : JBR
1
Journal of service management
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
2
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
3
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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