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~person:"Sheng, Xiaojing"
~subject:"Dienstleistungssektor"
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Services marketing quarterly
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ECONIS (ZBW)
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
2
The CCP scale : measuring customer co-production of services
Zolfagharian, Mohammad Ali
;
Sheng, Xiaojing
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10009583091
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