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~person:"Smith, Alan D."
~person:"Thaichon, Park"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
65
Relationship marketing
65
USA
19
United States
19
CRM
18
customer relationship management
18
Consumer behaviour
16
Konsumentenverhalten
16
E-commerce
10
Electronic Commerce
10
Customer satisfaction
9
Internet marketing
9
Kundenzufriedenheit
9
Lieferantenmanagement
9
Online-Marketing
9
Supplier relationship management
9
e-finance
9
electronic finance
9
Einzelhandel
8
Retail trade
8
Dienstleistungsqualität
7
Service quality
7
Online retailing
6
Online-Handel
6
Social Web
6
Social web
6
empirical
6
relationship marketing
6
Betriebliche Wertschöpfung
5
Lieferkette
5
Supply chain
5
Value creation
5
customer satisfaction
5
e-commerce
5
Brand management
4
Customer integration
4
Digitalisierung
4
Digitization
4
Kundenintegration
4
Markenführung
4
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Undetermined
44
Free
3
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Article
78
Book / Working Paper
5
Type of publication (narrower categories)
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Article in journal
54
Aufsatz in Zeitschrift
54
Aufsatz im Buch
7
Book section
7
Case study
6
Fallstudie
6
Aufsatzsammlung
2
Collection of articles of several authors
1
Sammelwerk
1
research-article
1
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Language
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English
68
Undetermined
15
Author
All
Smith, Alan D.
Thaichon, Park
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
81
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
54
Bauer, Hans H.
52
Hollebeek, Linda D.
51
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Mattila, Anna S.
38
Gil Saura, Irene
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Reichwald, Ralf
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Schüller, Anne M.
30
Sheth, Jagdish N.
30
Svensson, Göran
30
Belz, Christian
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Evanschitzky, Heiner
28
Günter, Bernd
28
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Published in...
All
International Journal of Electronic Finance
12
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
Asia Pacific journal of marketing and logistics
4
International journal of business innovation and research
4
Journal of retailing and consumer services
4
Services marketing quarterly
4
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
3
International Journal of Sustainable Economy
3
International journal of electronic finance : IJEF
3
Journal of strategic marketing
3
Transforming relationship marketing : strategies and business models in the digital age
3
Developing digital marketing : relationship perspectives
2
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Routledge advances in management and business studies
2
Emerald insight
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Innovation in the Digital Economy (IJIDE)
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of Contemporary Issues in Business and Government
1
Journal of Electronic Commerce in Organizations (JECO)
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Psychology & marketing
1
Sport, Business and Management: An International Journal
1
The journal of business & industrial marketing
1
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Source
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ECONIS (ZBW)
65
RePEc
15
Other ZBW resources
3
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1
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83
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1
Exploring the role of omnichannel retailing technologies : future research directions
Thaichon, Park
;
Quach, Sara
;
Barari, Mojtaba
;
Nguyen …
- In:
Australasian marketing journal : AMJ ; official journal …
32
(
2024
)
2
,
pp. 162-177
Persistent link: https://www.econbiz.de/10014631686
Saved in:
2
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
3
"Regions" as brands : an empirical validation of consumer-based brand equity framework and demonstration of cross-over effect
Bandyopadhyay, Argho
;
Hall, John
;
Wong, Ho Yin
; …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
2
,
pp. 457-479
Persistent link: https://www.econbiz.de/10014486751
Saved in:
4
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
5
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
6
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
7
Price promotion in omnichannel retailing : how much is too much?
Quach, Sara
;
Barari, Mojtaba
;
Thaichon, Park
;
Moudrý, …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 198-213
Persistent link: https://www.econbiz.de/10013553045
Saved in:
8
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
9
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
10
Moving from multi-channel to omni-channel retailing : special issue introduction
Thaichon, Park
;
Phau, Ian
;
Weaven, Scott
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-3
Persistent link: https://www.econbiz.de/10013169698
Saved in:
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