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~person:"Smith, Alan D."
~subject:"CRM"
~subject:"Dienstleistungsqualität"
~subject:"Internet marketing"
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CRM
Dienstleistungsqualität
Internet marketing
Beziehungsmarketing
33
Relationship marketing
33
USA
15
United States
15
Consumer behaviour
8
Konsumentenverhalten
8
E-commerce
5
Electronic Commerce
5
Lieferkette
5
Supply chain
5
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4
Pittsburgh (Pa.)
4
Quality management
4
Qualitätsmanagement
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Retail trade
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Empirical method
3
Empirische Methode
3
Lieferantenmanagement
3
Service quality
3
Supplier relationship management
3
customer relationship management
3
Automotive industry
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Bargeldloser Zahlungsverkehr
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Dienstleistungsmarketing
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Dienstleistungssektor
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Elektronische Beschaffung
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Kundenbindungsprogramm
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Smith, Alan D.
Bruhn, Manfred
21
Prentice, Catherine
20
Han, Heesup
19
Hollebeek, Linda D.
19
Mattila, Anna S.
17
Klaus, Philipp
16
Rahman, Zillur
15
Gil Saura, Irene
13
Loureiro, Sandra Maria Correia
13
Quach, Sara
13
Balaji, M. S.
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Rather, Raouf Ahmad
12
Harrigan, Paul
11
Schumann, Jan Hendrik
11
Thaichon, Park
11
Usman, Osly
11
Gustafsson, Anders
10
Izogo, Ernest Emeka
10
Prybutok, Victor R.
10
Sreejesh, S.
10
Bilgihan, Anil
9
Carlson, Jamie
9
Conduit, Jodie
9
Johnson, Lester W.
9
Qu, Hailin
9
Verhoef, Peter C.
9
Edvardsson, Bo
8
Fernandes, Teresa
8
Hammerschmidt, Maik
8
Karjaluoto, Heikki
8
Khan, Imran
8
Park, Jungkun
8
Patterson, Paul G.
8
Weaven, Scott
8
Woratschek, Herbert
8
Agnihotri, Raj
7
Al-Hawary, Sulieman Ibraheem Shelash
7
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International journal of business information systems : IJBIS
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management
2
International journal of logistics systems and management
1
International journal of services and operations management : IJSOM
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
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ECONIS (ZBW)
9
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
5
Search engine marketing and customer relationship management within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
6
Ethical and managerial aspects of social network advertisement
Smith, Alan D.
;
Offodile, O. Felix
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
4
,
pp. 28-51
Persistent link: https://www.econbiz.de/10011591109
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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