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~person:"Smith, Alan D."
~subject:"Dienstleistungssektor"
~type_genre:"Fallstudie"
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Dienstleistungssektor
USA
16
United States
16
Quality management
7
Qualitätsmanagement
7
Beziehungsmarketing
6
Lieferkette
6
Relationship marketing
6
Supply chain
6
Competitive advantage
5
Service industry
5
Wettbewerbsvorteil
5
Strategic management
4
Strategisches Management
4
Dienstleistungsqualität
3
ERP system
3
ERP-System
3
Service quality
3
Consumer behaviour
2
Corporate reputation
2
Environmental management
2
Firmenimage
2
Industrie
2
Knowledge management
2
Konsumentenverhalten
2
Lieferantenmanagement
2
Manufacturing industries
2
New product development
2
Ohio
2
Outsourcing
2
Produktentwicklung
2
Project management
2
Projektmanagement
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Supplier relationship management
2
Umweltmanagement
2
Wissensmanagement
2
Advertising planning
1
Architecture firm
1
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Type of publication
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Article
5
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Fallstudie
Article in journal
5
Aufsatz in Zeitschrift
5
Case study
5
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English
5
Author
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Smith, Alan D.
Antony, Jiju
2
Baglieri, Enzo
2
Kinnie, Nicholas
2
Swart, Juani
2
Abramovici, Marianne
1
Adhikari, Atanu
1
Ahmed, Riham Adel Hassan Sayed
1
Altinay, Levent
1
Arndt, Roland
1
Bach Nguyen, Thao
1
Badr, Youakim
1
Barnabè, Federico
1
Bañuelas, Ricardo
1
Becke, Guido
1
Becker, Hubert
1
Berndt, Thomas
1
Besson, Madeleine
1
Biennier, Frédérique
1
Bryson, John R.
1
Canavan, Deirdre
1
Chakraborty, Ayon
1
Chang, C. M.
1
Cheung, S. C.
1
Chidlow, Agnieszka
1
Chiu, Dickson K. W.
1
Chow, Ngai-keung
1
Clark, Stephanie
1
Clasen, Eva
1
Corner, James
1
Cuthbertson, Richard
1
D'Atri, Alessandro
1
Daim, Tugrul U.
1
Damian, Ieda Pelogia Martins
1
De Marco, Marco
1
Debrah, Yaw A.
1
Depaoli, Paolo
1
Diekmann, Christiane
1
Douglas, Alex
1
Dubois, Pierre-Louis
1
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Published in...
All
International journal of services and operations management
2
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of logistics systems and management
1
Source
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ECONIS (ZBW)
5
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1
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
2
Customer relationship
management
: a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D.
- In:
International journal of business innovation and research
3
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
Saved in:
3
Leveraging concepts of Knowledge
Management
with Total Quality
Management
: case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
4
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
5
Strategic sustainability and operational efficiency dilemma of data centres
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
2
,
pp. 107-130
Persistent link: https://www.econbiz.de/10009303859
Saved in:
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