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~person:"Smith, Alan D."
~subject:"Health care"
~subject:"Lean Production"
~subject:"Product quality"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Health care
Lean Production
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Quality management
11
Qualitätsmanagement
11
Beziehungsmarketing
4
USA
4
United States
4
Dienstleistungsqualität
3
Service quality
3
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2
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Smith, Alan D.
Antony, Jiju
54
Cudney, Elizabeth A.
16
Bruhn, Manfred
15
Garza-Reyes, Jose Arturo
15
Sodhi, Harsimran Singh
13
Sony, Michael
11
Kumar, Vikas
10
McDermott, Olivia
10
Devadasan, S. R.
9
Bhat, Shreeranga
8
Chiarini, Andrea
8
Gijo, E. V.
8
McFadden, Kathleen L.
8
Shahin, Arash
8
Singh, Bikram Jit
8
Talib, Faisal
8
Ahuja, Inderpreet Singh
7
Dahlgaard, Jens Jörn
7
Doordarshi Singh
7
Dranove, David
7
Gremyr, Ida
7
Pecht, Michael
7
Rahman, Zillur
7
Siciliani, Luigi
7
Swarnakar, Vikas
7
Witell, Lars
7
Chen, Jing
6
Chen, Kuen-Suan
6
He, Yihai
6
Madhani, Pankaj M.
6
McAlearney, Ann Scheck
6
Netland, Torbjørn H.
6
Ojha, Ravindra
6
Parast, Mahour Mellat
6
Rathi, Rajeev
6
Shokri, Alireza
6
Tarí, Juan José
6
Thareja, Priyavrat
6
Töpfer, Armin
6
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International journal of services and operations management
3
Benchmarking : an international journal ; BIJ
1
International journal of logistics systems and management
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
Supply chain integration and innovation in a global environment : case studies of best business practices
Smith, Alan D.
;
Rupp, William T.
- In:
International journal of logistics systems and management
22
(
2015
)
3
,
pp. 313-330
Persistent link: https://www.econbiz.de/10011456202
Saved in:
2
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
3
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
4
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
5
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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