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~person:"Smith, Alan D."
~subject:"Health care"
~subject:"Product quality"
~subject:"Relationship marketing"
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Quality management
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Qualitätsmanagement
11
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4
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4
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4
Dienstleistungsqualität
3
Service quality
3
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2
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Smith, Alan D.
Antony, Jiju
19
Bruhn, Manfred
15
Cudney, Elizabeth A.
9
Talib, Faisal
8
Bhat, Shreeranga
7
Dranove, David
7
Pecht, Michael
7
Rahman, Zillur
7
Shahin, Arash
7
Siciliani, Luigi
7
Chen, Jing
6
Chen, Kuen-Suan
6
Gijo, E. V.
6
He, Yihai
6
McAlearney, Ann Scheck
6
McFadden, Kathleen L.
6
Parast, Mahour Mellat
6
Tarí, Juan José
6
Töpfer, Armin
6
Witell, Lars
6
Abowd, John M.
5
Azam, Mohammed
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Dahlgaard, Jens Jörn
5
Grossman, Gene M.
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He, Zhen
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Helpman, Elhanan
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Kaynak, Hale
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Kramarz, Francis
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McDermott, Olivia
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Moreau, Antoine
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5
Russell, Roberta S.
5
Senot, Claire
5
Stauss, Bernd
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International journal of services and operations management
3
Benchmarking : an international journal ; BIJ
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
2
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
3
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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