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~person:"Srivastava, Govind Nath"
~subject:"Public transport policy"
~subject:"Service quality"
~type:"article"
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Public transport policy
Service quality
Delhi Metro
3
Dienstleistungsqualität
3
Local public transport
3
public transportation
3
Öffentlicher Nahverkehr
3
Commuting
2
Customer satisfaction
2
Kundenzufriedenheit
2
Pendelverkehr
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commuter satisfaction
2
service quality
2
Customer service
1
Kundenservice
1
Preismanagement
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Pricing strategy
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Public transport
1
customer satisfaction
1
e-ticketing
1
mobile ticketing
1
platform amenities
1
platform services
1
ridership behaviour
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risk mitigation
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security services
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service encounter
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smart card
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ticketing services
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Srivastava, Govind Nath
Hensher, David A.
3
Meyer, Dirk
3
Muñoz, Juan Carlos
3
El-Geneidy, Ahmed
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
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Lehmann, Carsten
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Nelson, John D.
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Preston, John
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Van Lierop, Dea
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Verhoef, Peter C.
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Ambrosino, Giorgio
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Antoniou, Constantinos
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International journal of applied management science
1
International journal of business innovation and research : IJBIR
1
International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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Measuring effectiveness of ticketing services of public transportation
Srivastava, Govind Nath
;
Purohit, Harsh
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10012693127
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2
Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Srivastava, Govind Nath
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 100-123
Persistent link: https://www.econbiz.de/10012507171
Saved in:
3
Understanding perception of commuters for safety and risk mitigation mechanism : the case of public transportation
Srivastava, Govind Nath
- In:
International journal of applied management science
11
(
2019
)
4
,
pp. 370-388
Persistent link: https://www.econbiz.de/10012160438
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