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~person:"Torres, Edwin N."
~subject:"Hospital"
~subject:"Hotellerie"
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Search: "Dienstleistungsqualität"
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Hospital
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
9
Hotel industry
8
Beziehungsmarketing
6
Consumer behaviour
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Customer delight
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Torres, Edwin N.
Propper, Carol
36
Siciliani, Luigi
30
Han, Heesup
17
Straume, Odd Rune
17
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
12
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Karatepe, Osman M.
8
Mennicken, Roman
8
Shahin, Arash
8
Bloom, Nicholas
7
Dabestani, Reza
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
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ECONIS (ZBW)
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1
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
2
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
3
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
4
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
5
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
6
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
7
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
8
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
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