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~person:"Tucker, Anita L."
~subject:"Experiment"
~subject:"Krankenhaus"
~subject:"Qualitätsmanagement"
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Experiment
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Quality management
6
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5
Dienstleistungsqualität
4
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4
Gesundheitsversorgung
3
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behavior
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conformance quality
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experiential quality
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healthcare
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healthcare delivery
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hospitals
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organizational studies
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patient safety
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quality improvement
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Tucker, Anita L.
Antony, Jiju
131
Bruhn, Manfred
69
Devadasan, S. R.
60
Talib, Faisal
52
Dale, Barrie G.
46
Tuominen, Kari
41
Kamiske, Gerd F.
40
Rahman, Zillur
38
Cudney, Elizabeth A.
36
Zink, Klaus J.
34
Jochem, Roland
32
Shahin, Arash
32
Sampaio, Paulo
30
Wiele, Ton van der
30
Malmberg, Lasse
29
Töpfer, Armin
29
Tarí, Juan José
27
Garza-Reyes, Jose Arturo
26
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Winzer, Petra
23
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Chiarini, Andrea
20
Dahlgaard-Park, Su Mi
20
Evans, James R.
20
Furterer, Sandra L.
20
Gremyr, Ida
20
Heras-Saizarbitoria, Iñaki
20
Oakland, John S.
20
Pfeifer, Tilo
20
Casadesús, Martí
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Schreier, Gerhard
19
Stauss, Bernd
19
Brauer, Jörg-Peter
18
Seghezzi, Hans Dieter
18
Singh, Bikram Jit
18
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Working papers / Harvard Business School, Division of Research
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
-
2013
Persistent link: https://www.econbiz.de/10010188436
Saved in:
2
A randomized field study of a leadership WalkRounds -based intervention
Tucker, Anita L.
;
Singer, Sara J.
-
2012
Persistent link: https://www.econbiz.de/10009579475
Saved in:
3
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
Saved in:
4
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
5
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
6
Going through the motions : an empirical test of management involvement in process improvement
Tucker, Anita L.
;
Singer, Sara J.
-
2009
Persistent link: https://www.econbiz.de/10003931412
Saved in:
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