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~person:"Walsh, Gianfranco"
~subject:"Beziehungsmarketing"
~subject:"Innovation management"
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Beziehungsmarketing
Innovation management
Relationship marketing
27
Consumer behaviour
25
Konsumentenverhalten
25
Deutschland
16
Germany
16
USA
9
United States
9
Brand management
8
Corporate reputation
8
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
Firmenimage
8
Kundenservice
8
Kundenzufriedenheit
8
Markenführung
8
Service quality
8
Complaint management
7
Marketing management
7
Marketingmanagement
7
Beschwerdemanagement
6
Innovationsmanagement
6
Dienstleistungssektor
5
Innovation
5
Service industry
5
Brand
4
Brand image
4
Business services
4
Dienstleistung
4
Electronic Commerce
4
Markenartikel
4
Markenimage
4
Marketing
4
Measurement
4
Messung
4
Unternehmensdienstleistung
4
Cultural identity
3
Customer integration
3
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Undetermined
10
Free
2
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Article
29
Book / Working Paper
2
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Article in journal
26
Aufsatz in Zeitschrift
26
Aufsatz im Buch
3
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3
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
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Collection of articles written by one author
1
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Hochschulschrift
1
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Language
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English
21
German
10
Author
All
Walsh, Gianfranco
Herstatt, Cornelius
147
Bruhn, Manfred
117
Homburg, Christian
114
Gassmann, Oliver
113
Brem, Alexander
108
Kumar, V.
85
Piller, Frank T.
85
Bessant, John R.
67
Ratten, Vanessa
63
Huber, Frank
61
Möslein, Kathrin
60
Tidd, Joseph
60
Vrontis, Demetris
58
Gemünden, Hans Georg
57
Verhoef, Peter C.
55
Han, Heesup
54
Daim, Tugrul U.
53
Matzler, Kurt
53
Herrmann, Andreas
52
Bauer, Hans H.
50
Kraus, Sascha
49
Bouncken, Ricarda B.
48
Van Haverbeke, Wim
48
Chen, Jin
47
Frattini, Federico
46
Hauschildt, Jürgen
46
Hollebeek, Linda D.
46
Reichwald, Ralf
46
Ritala, Paavo
46
Carayannis, Elias G.
45
Krafft, Manfred
45
Rammer, Christian
44
Stauss, Bernd
44
Palmatier, Robert W.
43
Wiedmann, Klaus-Peter
43
Chesbrough, Henry William
42
Stock-Homburg, Ruth
41
Verganti, Roberto
41
Ernst, Holger
39
Gil Saura, Irene
39
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Institution
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Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
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Jahrbuch der Absatz- und Verbrauchsforschung
3
European management journal
2
Journal of business research : JBR
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
Zeitschrift für Energiewirtschaft : ZfE
2
British journal of management : BJM
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of innovation management
1
International journal of innovation management : IJIM
1
International journal of retail & distribution management
1
International marketing review
1
Management von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven
1
Marketing : ZFP ; journal of research and management
1
Reihe: Management mediengestützter Dienstleistungsinnovationen
1
Reputation Management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
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ECONIS (ZBW)
31
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1
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31
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
3
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
4
Affordable innovation rejection attitudes : conceptualisation, scale development, and validation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Hietschold, Nadine
- In:
International journal of innovation management : IJIM
26
(
2022
)
6
,
pp. 1-32
Persistent link: https://www.econbiz.de/10013464143
Saved in:
5
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
6
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
7
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
8
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
9
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
10
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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