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~person:"Walsh, Gianfranco"
~subject:"Business services"
~subject:"Consumer behaviour"
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Business services
Consumer behaviour
Beziehungsmarketing
27
Relationship marketing
27
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25
Deutschland
16
Germany
16
Brand management
9
USA
9
United States
9
Corporate reputation
8
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
Firmenimage
8
Kundenservice
8
Kundenzufriedenheit
8
Markenführung
8
Service quality
8
Complaint management
7
Marketing management
7
Marketingmanagement
7
Beschwerdemanagement
6
Innovation management
6
Innovationsmanagement
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5
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English
18
German
11
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Walsh, Gianfranco
Han, Heesup
65
Mattila, Anna S.
57
Phau, Ian
42
Loureiro, Sandra Maria Correia
40
Hollebeek, Linda D.
39
Huber, Frank
35
Bang, Nguyen
34
Verhoef, Peter C.
34
Bauer, Hans H.
33
Kumar, V.
33
Wiedmann, Klaus-Peter
32
Ko, Eunju
30
Swoboda, Bernhard
30
Herrmann, Andreas
29
Septianto, Felix
29
Melewar, T. C.
28
Sarkar, Abhigyan
28
Vrontis, Demetris
27
Gierl, Heribert
26
Homburg, Christian
25
Dawes, John
24
Prentice, Catherine
24
Rahman, Zillur
24
Usman, Osly
24
Bruhn, Manfred
23
Pelsmacker, Patrick de
23
Bagozzi, Richard P.
22
Balaji, M. S.
22
Diamantopoulos, Adamantios
22
Hyun, Sunghyup Sean
22
Japutra, Arnold
22
Klaus, Philipp
22
Casidy, Riza
21
Grewal, Dhruv
21
Guzman, Francisco
21
Khan, Imran
21
MacInnis, Deborah J.
21
Park, Jungkun
21
Rather, Raouf Ahmad
21
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Jahrbuch der Absatz- und Verbrauchsforschung
4
Journal of business research : JBR
3
Marketing : ZFP ; journal of research and management
3
European management journal
2
Journal of service research : JSR
2
Academy of Management journal : AMJ
1
Gabler Edition Wissenschaft
1
International journal of innovation management
1
International marketing review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Management von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven
1
Psychology & marketing
1
Reihe: Management mediengestützter Dienstleistungsinnovationen
1
The journal of product & brand management
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
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ECONIS (ZBW)
29
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29
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1
Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
5
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
6
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
7
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
8
Management
von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven
Walsh, Gianfranco
(
ed.
)
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10012875623
Saved in:
9
Einbindung externer Ressourcen als Open Service Innovation in Business to Business Märkten
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Korflesch, …
- In:
Management von Service Innovationen in …
,
(pp. 291-314)
.
2012
Persistent link: https://www.econbiz.de/10009514296
Saved in:
10
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
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