Mischel, Torsten; Damberg, Svenja - In: Adapting to the future : how digitalization shapes …, (pp. 479-497). 2021
Purpose: Prior studies on customer satisfaction research have focused on the private sector. However, few studies have looked at services of general interest. Methodology: Using a PLS-SEM methodology, we establish and adapt a theoretical model based on the well-known ECSI to the waste disposal...