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~subject:"Anforderungsprofil"
~subject:"Customer satisfaction"
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Anforderungsprofil
Customer satisfaction
Tourism employees
958
Tourismusberufe
958
Hotel industry
569
Hotellerie
569
Arbeitszufriedenheit
290
Job satisfaction
290
Arbeitskräfte
144
Workforce
144
Arbeitsverhalten
141
Work behaviour
141
Dienstleistungsqualität
134
Service quality
134
Employee retention
125
Mitarbeiterbindung
125
Stress
100
Work stress
100
Gastgewerbe
98
Gastronomie
98
Restaurant industry
98
Hospitality industry
97
Leistungsmotivation
92
Work motivation
92
Arbeitsleistung
78
Job performance
78
Kundenzufriedenheit
74
Arbeitsmobilität
73
Emotion
73
Labour mobility
73
Human Resource Management
69
Personalmanagement
69
Tourism industry
67
Tourismuswirtschaft
67
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
58
USA
58
United States
58
Managers
55
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All
Undetermined
55
Free
6
Type of publication
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Article
88
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
83
Aufsatz in Zeitschrift
83
Aufsatz im Buch
5
Book section
5
Conference paper
1
Konferenzbeitrag
1
Language
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English
89
German
3
Author
All
Karatepe, Osman M.
3
Brewster, Zachary W.
2
Cobanoglu, Cihan
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Lee, JungHoon
2
Ok, Chihyung
2
Orlowski, Marissa
2
Slevitch, Lisa
2
Abdul-Latif, Samshul-Amry
1
Aldakhil, Abdullah Mohamed
1
Ali, Faizan
1
Alola, Uju Violet
1
Alrawadieh, Zaid
1
Amin, Muslim
1
Ansah, James
1
Arcodia, Charles V.
1
Ariffin, Ahmad Azmi M.
1
Aslinda Mohd Shahril
1
Avci, Turgay
1
Baah, Nancy Grace
1
Babakus, Emin
1
Back, Ki-joon
1
Baker, Melissa A.
1
Baker, William
1
Becker, Laura
1
Bizjak, Boštjan
1
Bode, Oana Ruxandra
1
Bojei, Jamil
1
Boxall, Peter
1
Boxall, Peter F.
1
Boǧan, Erhan
1
Brady, Michael K.
1
Brownell, Judi
1
Bufquin, Diego
1
Bulchand-Gidumal, Jacques
1
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Published in...
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International journal of hospitality management
24
International journal of contemporary hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The journal of services marketing
5
Journal of hospitality marketing & management
4
Journal of business research : JBR
3
Journal of travel and tourism marketing
3
Tourism management perspectives : TMP
3
Inventi impact: service sector
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism and hospitality research : the surrey quarterly review
2
Administrative Sciences : open access journal
1
Amfiteatru economic : an economic and business research periodical
1
Austria: Tourismus
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Global business and finance review
1
International journal of business innovation and research
1
International journal of economics and finance
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality & tourism administration
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of hospitality and tourism insights
1
Journal of service management
1
Journal of service research : JSR
1
Psychology & marketing
1
Reisebüro-Management : Gestaltung der Vertriebsstrukturen im Tourismus
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
The Cornell hospitality quarterly
1
The Sage handbook of hospitality management
1
The international journal of human resource management
1
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : THR
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Tourismus 2020+ interdisziplinär : Herausforderungen für Wirtschaft, Umwelt und Gesellschaft
1
Transcending cultural frontiers : practices, challenges, and strategy for international business
1
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ECONIS (ZBW)
92
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61
The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation : targeting the hotel service providers at luxury hotels
Kang, Jae-wan
;
Heo, Jeong-ho
;
Kim, Joon-ho
- In:
Tourism and hospitality research : the surrey quarterly …
16
(
2016
)
4
,
pp. 345-358
Persistent link: https://www.econbiz.de/10011628857
Saved in:
62
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
63
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
64
Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
48
(
2015
),
pp. 22-26
Persistent link: https://www.econbiz.de/10011341604
Saved in:
65
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
66
Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
67
The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui
;
Wong, Jehn-Yih
;
Ho, Ching Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
Saved in:
68
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
69
Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach
Lee, Jin-soo
;
Back, Ki-joon
;
Chan, Eric S. W.
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 768-789
Persistent link: https://www.econbiz.de/10011405111
Saved in:
70
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
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