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~subject:"B-to-B-Marketing"
~subject:"Dienstleistungsqualität"
~subject:"Dienstleistungssektor"
~subject:"Service quality"
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Search: "Kingshott, Russel P. J."
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B-to-B-Marketing
Dienstleistungsqualität
Dienstleistungssektor
Service quality
Lieferantenmanagement
9
Supplier relationship management
9
Beziehungsmarketing
6
Relationship marketing
6
Implicit contracts
4
Implizite Kontrakte
4
Business-to-business marketing
3
Confidence
3
Customer satisfaction
3
Employee retention
3
Kundenzufriedenheit
3
Mitarbeiterbindung
3
Vertrauen
3
Arbeitsbeziehungen
2
Australia
2
Australien
2
B2B relationships
2
Bank
2
Corruption
2
Economic psychology
2
Employment relations
2
Firm performance
2
Industrie
2
KMU
2
Korruption
2
Leistungsanreiz
2
Manufacturing industries
2
Organizational behaviour
2
Performance incentive
2
Public sector
2
SME
2
Service industry
2
Unternehmenserfolg
2
Verhalten in Organisationen
2
Wirtschaftspsychologie
2
Öffentlicher Sektor
2
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English
7
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Kingshott, Russel P. J.
7
Sharma, Piyush
5
Chung, Henry F. L.
2
Wong, David
2
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Jain, Kokil
1
Kong, Titus Tak Chuen
1
Laksamana, Patria
1
MacDonald, Robyn V. G.
1
Muchtar, Fatimah
1
Putranta, Martinus Parnawa
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Sima, Herbert
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Ueno, Akiko
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
2
Journal of service management
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
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ECONIS (ZBW)
7
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1
Dynamism and B2B firm performance : the dark and bright contingent role of B2B relationships
Chung, Henry F. L.
;
Kingshott, Russel P. J.
;
MacDonald, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 250-259
Persistent link: https://www.econbiz.de/10012509658
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Sima, Herbert
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 220-231
Persistent link: https://www.econbiz.de/10012290048
Saved in:
4
The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Chung, Henry F. L.
- In:
Industrial marketing management : the international …
72
(
2018
),
pp. 48-58
Persistent link: https://www.econbiz.de/10011887283
Saved in:
5
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
6
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
7
The role of interaction quality and switching costs in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
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