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~subject:"Bank"
~subject:"Dienstleistungsqualität"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Bank
Dienstleistungsqualität
Dienstleistungssektor
Internal services
149
Interne Dienstleistung
149
Business services
60
Unternehmensdienstleistung
60
Deutschland
22
Germany
22
Human Resource Management
19
Personalmanagement
19
Outsourcing
17
Service quality
17
IT service provider
15
IT-Dienstleister
15
Consultancy services
14
Unternehmensberatung
14
Controlling
11
Management control
11
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10
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10
Business process management
9
Organisatorischer Wandel
9
Organizational change
9
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9
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8
shared services
7
Dienstleistung
6
Organisationsstruktur
6
Organizational structure
6
Services
6
Customer satisfaction
5
Dienstleistungsmanagement
5
Großbritannien
5
Kundenzufriedenheit
5
Multinationales Unternehmen
5
Performance measurement
5
Performance-Messung
5
Quality management
5
Qualitätsmanagement
5
Service management
5
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Aufsatz in Zeitschrift
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27
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2
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4
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Aman, Aini
1
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1
Baek, Jihyun
1
Brandon-Jones, Alistair
1
Cai, Shaohan
1
Chadha, Suresh Kumar
1
Choi, Sunmee
1
Chromjakova, Felicita
1
Chua, Geoffrey A.
1
Eid, Riyad
1
Facó, Renata Tilemann
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Georgi, Dominik
1
Golnik, Robert
1
Guo, Yanru
1
Haller, Sabine
1
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1
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1
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1
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1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
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1
Jun, Minjoon
1
Kang, Hayoung
1
Kettinger, William J.
1
Kirchberg, Andreas
1
Klimek, Petr
1
Klinski, Sebastian von
1
Koval, Oksana
1
Kuo, Sky Fang-wen
1
König, Tatjana
1
Large, Rudolf
1
Ling, Qian
1
Ma, Fei
1
Mahmod Sabri Haron
1
Marciniak, Róbert
1
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1
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Banking and information technology : BIT ; a strategic report for top management
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Entrepreneurial business and economics review : EBER
1
Global journal of business research : GJBR
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business and globalisation : IJBG
1
International journal of economic sciences : IJoES
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Journal of the Operational Research Society
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Qualitative research in accounting & management : QRAM
1
Service business
1
Strategic outsourcing : an International journal
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
27
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1
Equilibrium queueing analysis in a ride-hailing service with sharing option
Wang, Jianfu
;
Chua, Geoffrey A.
;
Sainathan, Arvind
; …
- In:
Journal of the Operational Research Society
74
(
2023
)
12
,
pp. 2473-2492
Persistent link: https://www.econbiz.de/10014446164
Saved in:
2
Are accounting services threatened by moving to shared service centers? : an empirical evidence of Czech companies
Šindelář, Michal
;
Janasová, Barbora
- In:
International journal of economic sciences : IJoES
9
(
2020
)
2
,
pp. 111-127
Persistent link: https://www.econbiz.de/10012432257
Saved in:
3
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
4
Analysis of the implementation of a lean service in a shared service center : a study of stability and capacity
Sum, Fabiane Flores
;
Paula, Istefani Carisio de
; …
- In:
IEEE transactions on engineering management : EM
67
(
2020
)
2
,
pp. 334-346
Persistent link: https://www.econbiz.de/10012422593
Saved in:
5
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
6
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
7
Demographic preferences towards careers in shared service centers : a factor analysis
Koval, Oksana
;
Nabareseh, Stephen
;
Klimek, Petr
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4798-4803
Persistent link: https://www.econbiz.de/10011588459
Saved in:
8
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
9
Poland's shared service industry as one of the fastest growing sectors in modern business services in Central Eastern Europe
Slusarczyk, Beata
;
Golnik, Robert
- In:
International journal of business and globalisation : IJBG
15
(
2015
)
2
,
pp. 193-204
Persistent link: https://www.econbiz.de/10011574656
Saved in:
10
Seven challenges management must overcome when implementing IT-shared services
Ulbrich, Frank
;
Schulz, Veit
- In:
Strategic outsourcing : an International journal
7
(
2014
)
2
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010418257
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