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~subject:"Broadband communications"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer churn"
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Broadband communications
Dienstleistungsqualität
Beziehungsmarketing
25
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16
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16
customer churn
13
Customer churn
12
Data Mining
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Customer Churn
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Article in journal
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Becker, Jan U.
1
Dechant, Andrea
1
Greenstein, Shane M.
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Prince, Jeff
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Rajeswari, P. S.
1
Schumann, Jan Hendrik
1
Spann, Martin
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Stakhovych, Stanislav
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Suganthi, P.
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Journal of service research
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International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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1
Development, measurement and validation of customer churn scale in Indian mobile services
Rajeswari, P. S.
;
Suganthi, P.
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 295-314
Persistent link: https://www.econbiz.de/10013367294
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2
Mix & match: a resource-based complaint recovery framework for tangible compensation
Stakhovych, Stanislav
;
Tamaddoni, Ali
- In:
Journal of service research
23
(
2020
)
3
,
pp. 337-352
Persistent link: https://www.econbiz.de/10012265770
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
5
Does service bundling reduce churn?
Prince, Jeff
;
Greenstein, Shane M.
- In:
Journal of economics & management strategy : JEMS
23
(
2014
)
4
,
pp. 839-875
Persistent link: https://www.econbiz.de/10010466523
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