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~subject:"Bundling strategy"
~subject:"Relationship marketing"
~subject:"United States"
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Search: subject_exact:"Service management"
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Bundling strategy
Relationship marketing
United States
Service management
1,749
Dienstleistungsmanagement
1,583
Dienstleistung
331
Service quality
275
Dienstleistungsqualität
273
Deutschland
260
Germany
256
Dienstleistungssektor
251
Theory
241
Theorie
240
Service industry
237
Beziehungsmarketing
234
Management
222
Services
156
Dienstleistungsmarketing
119
Services marketing
119
Customer satisfaction
118
Kundenzufriedenheit
117
Prozessmanagement
102
Business process management
96
Hotel industry
93
Hotellerie
93
USA
91
Customer service
89
service management
89
Kundenservice
87
Leistungsbündel
86
Customer integration
84
Kundenintegration
84
Dienstleistungsbetrieb
83
Qualitätsmanagement
82
Consumer behaviour
80
Konsumentenverhalten
80
Quality management
78
Krankenhaus
71
Hospital
69
Innovation
66
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22
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51
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47
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23
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Bruhn, Manfred
10
Stauss, Bernd
10
Gebauer, Heiko
6
Aflaki, Sam
4
Baglieri, Enzo
4
Chase, Richard B.
4
Hadwich, Karsten
4
Kowalkowski, Christian
4
Popescu, Ioana
4
Sydow, Jörg
4
Angelis, Jannis
3
Batt, Rosemary L.
3
Cheng, T. C. E.
3
Doellgast, Virginia
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Harvey, Jean
3
Heinonen, Kristina
3
Kwon, Hyunji
3
Luczak, Holger
3
Maas, Peter
3
Nicholls, Richard
3
Parry, Glenn
3
Strandvik, Tore
3
Verma, Rohit
3
Weinmann, Markus
3
Wildemann, Horst
3
Altinay, Levent
2
Amorim, Marlene
2
Ashkanasy, Neal M.
2
Balderjahn, Ingo
2
Berry, Leonard L.
2
Burr, Wolfgang
2
Cassack, Ingo
2
Cheung, Fung Yi Millissa
2
Christen, Elisabeth
2
Conger, Sue
2
Dasu, Sriram
2
Edvardsson, Bo
2
Fitzsimmons, James A.
2
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Deutschland / Bundesministerium für Bildung und Forschung
1
Dienstleistungstagung <8, 2010, Berlin>
1
International Conference on Services Management <North Cyprus)>
1
QUIS <11, 2009, Wolfsburg>
1
Springer Fachmedien Wiesbaden
1
UBS AG
1
Universität Bremen
1
Universität St. Gallen
1
Universität Ulm
1
Verlag für Verwaltungswissenschaft ein Imprint von Clemens Lorei
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
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Published in...
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Journal of service management
14
Journal of service research : JSR
9
SpringerLink / Bücher
8
International journal of hospitality management
7
The journal of services marketing
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Gabler Edition Wissenschaft
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of business research : JBR
5
Services marketing quarterly
5
The journal of business & industrial marketing
5
Tourism management : research, policies, practice
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of contemporary hospitality management
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Die Betriebswirtschaft : DBW
3
Harvard business review : HBR
3
Health care management review : HCM review
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of engineering and technology management : JET-M
3
Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Service design and delivery
3
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
3
Wissenschaft & Praxis
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
2
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Cornell hospitality quarterly : CQ
2
European management journal
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Harvard-Business-Manager : das Wissen der Besten
2
HyProDesign : ein Leitfaden für Unternehmen zur integrierten Planung, Entwicklung und Vermarktung hybrider Produkte
2
Information systems management
2
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Source
All
ECONIS (ZBW)
391
Other ZBW resources
1
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1
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392
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1
Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena
;
Picard, Pierre M.
-
2023
Persistent link: https://www.econbiz.de/10014472577
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
4
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
5
Goods-services continuum and servitisation in the context of customer service management
Kennedy, J. M.
;
Rabbiraj, C.
- In:
International journal of electronic finance : IJEF
13
(
2024
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10015064348
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
8
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
9
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
10
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
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