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~subject:"Clusteranalyse"
~subject:"Wissensmanagement"
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Search: subject:"Electronic Customer Relationship Management"
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Clusteranalyse
Wissensmanagement
Beziehungsmarketing
12
Relationship marketing
12
E-commerce
11
Electronic Commerce
11
Customer satisfaction
5
Kundenzufriedenheit
5
e-CRM
5
electronic customer relationship management
5
Electronic Customer Relationship Management
4
Electronic customer relationship management
4
Benutzermodell
3
E-Commerce
3
Knowledge management
3
Structural equation model
3
Strukturgleichungsmodell
3
Dienstleistungsqualität
2
Electronic customer relationship management (eCRM)
2
Firm performance
2
Iran
2
Service quality
2
Unternehmenserfolg
2
structural equation modelling
2
ASEAN
1
ASEAN countries
1
ASEAN-Staaten
1
Anwendungssystem
1
Automation
1
Bank
1
Benutzerschnittstelle
1
Brand
1
Brand image
1
Brand management
1
Business Process
1
Business process management
1
Cluster analysis
1
Customer loyalty
1
Customers relationship quality
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Desktop interface
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Debić, Marina
1
Esmaili, Ebrahim
1
Hemmati, Amin
1
Lak, Behzad
1
Melović, Boban
1
Naderi, Reihaneh
1
Očovaj, Sanja Batić
1
Rastgar, Abbas Ali
1
Rezaeenour, Jalal
1
Rondović, Biljana
1
Veljkovic, Slavica Mitrovic
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IEEE transactions on engineering management : EM
1
International journal of electronic customer relationship management : IJECRM
1
Journal of information & knowledge management : JIKM
1
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ECONIS (ZBW)
3
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1
Electronic
customer
relationship
management
assimilation in Southeastern European companies : cluster analysis
Melović, Boban
;
Rondović, Biljana
;
Veljkovic, Slavica …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
4
,
pp. 1081-1100
Persistent link: https://www.econbiz.de/10013352688
Saved in:
2
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of
electronic
customer
relationship
management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
3
Effective factors of Social Customer Knowledge Management (SCKM) in Organisations : study of electronic service providers in Iran
Lak, Behzad
;
Rezaeenour, Jalal
- In:
Journal of information & knowledge management : JIKM
16
(
2017
)
2
,
pp. 1750014-1-24
Persistent link: https://www.econbiz.de/10011754272
Saved in:
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