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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Services marketing"
~subject:"Value creation"
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Subject
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Consumer behaviour
Customer satisfaction
Services marketing
Value creation
Dienstleistung
5,414
Services
3,641
Dienstleistungssektor
1,210
Service industry
1,117
Deutschland
740
Theorie
717
Theory
714
Innovation
683
Dienstleistungsqualität
664
Germany
663
Service quality
662
Beziehungsmarketing
431
Relationship marketing
431
Innovationsmanagement
399
Service
391
service
380
Marketing
372
Innovation management
364
Management
352
Dienstleistungsmanagement
339
Service management
335
Konsumentenverhalten
328
Dienstleistungsmarketing
318
Service innovation
284
Kundenzufriedenheit
282
Business services
272
Unternehmensdienstleistung
271
USA
258
United States
246
Dienstleistungshandel
239
Trade in services
238
Dienstleistungsinnovation
229
Customer integration
213
Kundenintegration
213
Betriebliche Wertschöpfung
203
Welt
194
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Non-commercial literature
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56
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27
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24
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24
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23
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23
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17
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8
Ratgeber
8
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7
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7
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6
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6
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4
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4
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3
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3
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3
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3
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Bruhn, Manfred
30
Meffert, Heribert
18
Hadwich, Karsten
11
Kleinaltenkamp, Michael
11
Gustafsson, Anders
10
Fließ, Sabine
9
Meyer, Anton
8
Edvardsson, Bo
7
Grönroos, Christian
7
Helkkula, Anu
7
Stauss, Bernd
7
Vargo, Stephen L.
7
Gremler, Dwayne D.
6
Liljander, Veronica
6
McColl-Kennedy, Janet R.
6
Polese, Francesco
6
Schmitz, Gertrud
6
Witell, Lars
6
Bitner, Mary Jo
5
Carrubbo, Luca
5
Gouthier, Matthias
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
Lusch, Robert F.
5
Strandvik, Tore
5
Zeithaml, Valarie A.
5
Acedo-González, Francisco J.
4
Benkenstein, Martin
4
Benoit, Sabine
4
Corsten, Hans
4
Furrer, Olivier
4
Gallan, Andrew S.
4
Hogreve, Jens
4
Kowalkowski, Christian
4
Ostrom, Amy L.
4
Russell-Bennett, Rebekah
4
Scheuer, Thomas
4
Sharma, Piyush
4
Sundbo, Jon
4
Tronvoll, Bård
4
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Springer Fachmedien Wiesbaden
5
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Duncker & Humblot
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Svenska Handelshögskolan <Helsinki>
2
Verlag Dr. Kovač
2
American Marketing Association
1
Center for Service Excellence
1
Conference on Services Marketing <1, 1981, Orlando, Fla.>
1
Deutscher Betriebswirte-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
Europäische Kommission / Generaldirektion Kommunikation
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Friedrich-Schiller-Universität Jena
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institut für Handelsmanagement <Münster (Westf)>
1
Institut für Zukunftsstudien und Technologiebewertung
1
International Trade Centre
1
RWTH Aachen
1
Special Educators' Conference <1, 1981, Orlando, Fla.>
1
Springer-Verlag
1
Springer-Verlag GmbH
1
TNS, Taylor Nelson Sofres Plc / Political and Social
1
Technische Universität Clausthal
1
Technische Universität Hamburg
1
Technische Universität Kaiserslautern / Lehrstuhl für Marketing
1
Universität Bayreuth / Rechts- und Wirtschaftswissenschaftliche Fakultät
1
Universität Potsdam
1
Universität St. Gallen
1
W. Kohlhammer GmbH
1
Wissenschaftliche Gesellschaft für Innovatives Marketing
1
Workshop Dienstleistungsmarketing <17., 2013, München>
1
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Published in...
All
The journal of services marketing
34
SpringerLink / Bücher
33
Journal of business research : JBR
24
Journal of service management
23
The service industries journal
22
Journal of service research : JSR
21
Services marketing quarterly
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
13
Journal of retailing and consumer services
13
Fokus Dienstleistungsmarketing
11
International journal of hospitality management
11
Journal of service research
11
Springer eBook Collection / Business and Economics
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
European journal of marketing : EJM
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services and operations management
8
Service business
7
The journal of business & industrial marketing
6
Gabler Edition Wissenschaft
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
Journal of service theory and practice
5
Journal of the Academy of Marketing Science
5
Meffert-Marketing-Edition
5
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
5
Research
5
Basler Schriften zum Marketing
4
Focus Dienstleistungsmarketing
4
Forum Dienstleistungsmanagement
4
International journal of business innovation and research : IJBIR
4
International journal of contemporary hospitality management
4
Kohlhammer Edition Marketing
4
Lehrbuch
4
Psychology & marketing
4
Schriften zu Marketing und Management
4
Schriftenreihe Schwerpunkt Marketing
4
Springer Gabler Research
4
The science of service systems
4
Wissenschaft & Praxis
4
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Source
All
ECONIS (ZBW)
934
RePEc
3
EconStor
1
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1
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938
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
Saved in:
3
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
4
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
5
The time trend and life-cycle profiles of consumption
Kitao, Sagiri
;
Yamada, Tomoaki
-
2023
Persistent link: https://www.econbiz.de/10014427445
Saved in:
6
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
7
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
8
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
9
Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
10
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
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