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~subject:"Consumer behaviour"
~subject:"Dienstleistungsbetrieb"
~subject:"Services"
~subject:"United States"
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Consumer behaviour
Dienstleistungsbetrieb
Services
United States
Dienstleistungsmanagement
1,577
Service management
1,575
Dienstleistung
542
Dienstleistungsqualität
267
Service quality
267
Deutschland
257
Germany
253
Dienstleistungssektor
251
Theorie
237
Theory
237
Service industry
236
Beziehungsmarketing
228
Relationship marketing
226
services management
221
Management
211
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
110
Kundenzufriedenheit
110
Prozessmanagement
99
USA
94
Business process management
93
Bundling strategy
88
Hotel industry
88
Hotellerie
88
Leistungsbündel
88
Customer service
86
Kundenservice
86
Customer integration
85
Kundenintegration
85
Qualitätsmanagement
81
Innovation
74
Krankenhaus
73
Quality management
71
Konsumentenverhalten
69
Strategisches Management
69
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English
247
German
128
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Bruhn, Manfred
23
Corsten, Hans
9
Gössinger, Ralf
6
Hadwich, Karsten
5
Fitzsimmons, James A.
4
Fitzsimmons, Mona J.
4
Haller, Sabine
4
Verma, Rohit
4
Batt, Rosemary L.
3
Chase, Richard B.
3
Doellgast, Virginia
3
Fließ, Sabine
3
Ganz, Walter
3
Joglekar, Nitin
3
Kijima, Kyoichi
3
Kwon, Hyunji
3
Lasshof, Britta
3
Luczak, Holger
3
Mattila, Anna S.
3
Pepels, Werner
3
Roth, Stefan
3
Spath, Dieter
3
Anderson, Sidney
2
Aulōnitēs, Geōrgios I.
2
Bullinger, Hans-Jörg
2
Cheng, T. C. E.
2
Christen, Elisabeth
2
Conger, Sue
2
Dasu, Sriram
2
Dorne, Raphael
2
Edvardsson, Bo
2
Ely, David P.
2
Francois, Joseph F.
2
Gardini, Marco A.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Helkkula, Anu
2
Herrmann, Thomas
2
Hofstetter, Helmut
2
Holtbrügge, Dirk
2
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2
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Berliner Wissenschafts-Verlag
1
Deutsches Institut für Normung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Dienstleistungskolloquium <2, 2004, Kaiserslautern>
1
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <8, 2010, Berlin>
1
IGI Global
1
Institut für Ökologische Wirtschaftsforschung <Wien>
1
Josef Eul Verlag GmbH
1
Society of Service Science
1
Springer Gabler <Firma>
1
Technische Universität Hamburg-Harburg / Institut für Logistik und Unternehmensführung
1
Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling
1
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1
Universität St. Gallen
1
Universität Ulm
1
Zukunftsinitiative Rheinland-Pfalz
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of service management
14
SpringerLink / Bücher
13
The journal of services marketing
9
Journal of service research : JSR
8
International journal of hospitality management
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of retailing and consumer services
5
Betriebswirtschaftliche Forschungsergebnisse
4
Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
Journal of business research : JBR
4
Lehr- und Handbücher der Betriebswirtschaftslehre
4
Managing service quality : MSQ ; an international journal
4
Research
4
Services marketing quarterly
4
Springer eBook Collection / Business and Economics
4
Global cases on hospitality industry
3
Handbook of service science ; [Vol. 1]
3
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of services and operations management
3
International journal of services, economics and management
3
Marketing intelligence & planning
3
Schriften zum Produktionsmanagement
3
Springer eBook Collection
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Betriebswirtschaftliche Forschung zur Unternehmensführung
2
Cornell hospitality quarterly : CQ
2
Dienstleistungsmanagement : Jahrbuch
2
Faculty & research / Insead : working paper series
2
Fokus Dienstleistungsmarketing
2
Fortschritt-Berichte VDI / 16
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Gabler Edition Wissenschaft / Quantitatives Controlling
2
Information systems management
2
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of quality and service sciences
2
Journal of engineering and technology management : JET-M
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
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ECONIS (ZBW)
372
RePEc
2
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
3
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei
-
2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
Saved in:
4
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
5
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
6
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
7
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
8
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
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