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~subject:"Consumer behaviour"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Thesis"
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Consumer behaviour
Service quality
Dienstleistung
2,085
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1,870
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5
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4
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4
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3
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The journal of services marketing
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Journal of service management
26
Journal of service research : JSR
23
The service industries journal
17
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15
International journal of hospitality management
13
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12
Journal of business research : JBR
9
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8
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5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
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5
European review of service economics and management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
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Journal of service theory and practice : JSTP
4
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4
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Schriftenreihe innovatives Dienstleistungsmanagement
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
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3
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3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Manufacturing & service operations management : M & SOM
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Psychology & marketing
3
Research
3
AMS review : official publication of the Academy of Marketing Science
2
American economic journal : a journal of the American Economic Association
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ECONIS (ZBW)
496
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1
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496
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
4
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
5
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
6
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
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