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~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
~type_genre:"Aufsatz im Buch"
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Customer Loyalty
Customer satisfaction
Social web
Customer retention
132
Kundenbindung
132
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
19
Konsumentenverhalten
19
Kundenzufriedenheit
18
Social Web
17
Dienstleistungsqualität
13
Service quality
13
Brand management
10
Internet marketing
10
Markenführung
10
Online-Marketing
10
Deutschland
9
Germany
9
Bank
8
Corporate Social Responsibility
7
Corporate social responsibility
7
Brand image
6
Brand loyalty
6
Confidence
6
Einzelhandel
6
Markenimage
6
Markentreue
6
Retail trade
6
Tourism industry
6
Tourismuswirtschaft
6
Vertrauen
6
Business model
5
Emotion
5
Geschäftsmodell
5
Quality management
5
Qualitätsmanagement
5
Customer service
4
E-commerce
4
Electronic Banking
4
Electronic Commerce
4
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Article
35
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Aufsatz im Buch
Article in journal
666
Aufsatz in Zeitschrift
666
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35
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16
Graue Literatur
14
Non-commercial literature
14
Conference paper
12
Konferenzbeitrag
12
Thesis
12
Arbeitspapier
6
Article
6
Collection of articles of several authors
6
Sammelwerk
6
Working Paper
6
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5
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5
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4
Sammlung
4
Aufsatzsammlung
3
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3
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32
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Ozuem, Wilson
3
Aji, Bagus Wicaksono
1
Ansarin, Madina
1
Baeshen, Mashhour H.
1
Benioff, Marc R.
1
Beynon, Malcolm J.
1
Billen, Peter
1
Boekhout, Roland
1
Born, Matthias
1
Breitner, Michael H.
1
Dang Khoa Tran
1
Daunt, Kate L.
1
Endress, Tobias
1
Escobedo, Pablo José
1
Galičic, Vlado
1
Gournelos, Ted
1
Griessner, Barbara
1
Gu, Rui
1
Guhr, Nadine
1
Hainer, Herbert
1
Haque, Adnan ul
1
Hatzinikolakis, John
1
Hausch, Daniela
1
Heinze, Imke
1
Hnatiuc, Cristian
1
Jain, Dhiraj
1
Janasz, Tomasz
1
Jha, Bidyanand
1
Koschmider, Agnes
1
Kshetri, Anita
1
Laškarin Ažić, Marina
1
Li, Yibai
1
Liehr, Claudia
1
Lin, Xiaolin
1
M. S. Mahrinasari
1
Martinelli, Elisa
1
Marutschke, David
1
Mihoc, Florin
1
Mishra, Anubhav Anand
1
Mitani, Kayo
1
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Computer-mediated marketing strategies : social media and online brand communities
4
How to succeed in the digital age : strategies from 17 top managers
4
Handbook of research on retailer-consumer relationship development
2
Business and management issues in the global and digital era : Indonesian perspectives
1
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
1
Conference proceedings trends in business communication 2016
1
Corporate Management Ecosystem in Emerging Economies : Global Perspectives
1
Cruise business development : safety, product design and human capital
1
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Exploring the grand challenges for next generation e-business : 8th Workshop on E-Business, WEB 2009, Phoenix, AZ, USA, December 15, 2009 ; revised selected papers
1
Fixed revenue accounting : a new management accounting framework
1
HRM and marketing orientation in the new era
1
Handbook of research on integrating social media into strategic marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Interdisciplinary management research XVI ; 1
1
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
1
Marketing und Innovation in disruptiven Zeiten
1
Mobile electronic commerce : foundations, development, and applications
1
Predicting trends and building strategies for consumer engagement in retail environments
1
Recent developments in Vietnamese business and finance
1
Services marketing cases in emerging markets : an asian perspective
1
Social Media in der Organisationskommunikation : empirische Befunde und Branchenanalysen
1
Strategic customer relationship management in the age of social media
1
Strategic marketing in fragile economic conditions
1
Strategies and tools for managing connected consumers
1
The changing business landscape of Romania : lessons for and from transition economies
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
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ECONIS (ZBW)
35
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1
Impact of bank's customer relationship management on customer satisfaction and loyalty of SMEs : the moderating role of advisory services and capacity building
Obuobi, Genevieve Pearl Duncan
;
Yamoah, Fred A.
;
Haque, …
- In:
Corporate Management Ecosystem in Emerging Economies : …
,
(pp. 185-211)
.
2023
Persistent link: https://www.econbiz.de/10014446076
Saved in:
2
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
3
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
4
How does CSR influence
customer
loyalty
in the banking sector? : evidence from Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
Saved in:
5
Quality strategies for
customer
loyalty
in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
6
Impact of tourists' socio-demographic factors and number of previous visits on attitudinal loyalty : simultaneous testing of three loyalty types
Laškarin Ažić, Marina
;
Galičic, Vlado
-
2020
Persistent link: https://www.econbiz.de/10012601656
Saved in:
7
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
8
Understanding Fluency and Friction in Customer Experience Management
Marutschke, David
;
Gournelos, Ted
;
Ray, Subhasis
- In:
Predicting trends and building strategies for consumer …
,
(pp. 88-108)
.
2019
Persistent link: https://www.econbiz.de/10012023221
Saved in:
9
Identifying the determinant factors satisfying each customer segment : case of a Japanese hotel chain
Mitani, Kayo
;
Hatzinikolakis, John
- In:
Fixed revenue accounting : a new management accounting …
,
(pp. 35-50)
.
2019
Persistent link: https://www.econbiz.de/10011966605
Saved in:
10
Relationships among service quality, customer satisfaction, word-of-mouth, and
customer
loyalty
: a case study of minimarkets with halal positioning, Jakarta, Indonesia
Aji, Bagus Wicaksono
;
Sri Daryanti
- In:
Business and management issues in the global and …
,
(pp. 279-291)
.
2019
Persistent link: https://www.econbiz.de/10012311744
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