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~subject:"Customer integration"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Umfrage"
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Search: subject_exact:"Selbstbedienung"
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Customer integration
Selbstbedienung
320
Self-service
318
Consumer behaviour
196
Konsumentenverhalten
196
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
39
Retail trade
39
Beziehungsmarketing
37
Relationship marketing
37
Technischer Fortschritt
34
Technological change
34
self-service technology
30
Electronic Banking
26
Electronic banking
26
USA
22
United States
22
Beschwerdemanagement
20
Complaint management
20
Kundenintegration
19
Self-service technologies
19
Innovation diffusion
17
Innovationsdiffusion
17
Customer service
15
Dienstleistungssektor
15
Internet
15
Kundenservice
15
Service industry
15
E-commerce
14
Electronic Commerce
14
Hotel industry
14
Hotellerie
14
Technology
14
Food retailing
13
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Aufsatz in Zeitschrift
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Hilton, Toni
2
Hughes, Tim
2
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1
Baron, Steve
1
Bruwer, Johan
1
Carlsson, Sven
1
Cassidy, Kim
1
Collier, Joel E.
1
Dai, Bo
1
Durkin, Mark
1
Edvardsson, Bo
1
Farquhar, Jillian Dawes
1
Grubbström, Linn
1
Harrison, Tina
1
Huang, Jieshan
1
Kelly, Petranka
1
Kimes, Sheryl E.
1
Kosaka, Michitaka
1
Lawlor, Jennifer
1
Lin, Da
1
Lin, Yu-ling
1
Little, Ed
1
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1
Lu, Xiaoming
1
Marandi, Ebi
1
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1
Nie, Yong
1
Nilsson, Elin
1
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1
Perdue, Richard R.
1
Pers, Johannes
1
Saunders, Stephen Graham
1
Scherer, Anne
1
Shin, Hakseung
1
Shin, Hyunju
1
Shockley, Jeff
1
Tona, Olgerta
1
Tronvoll, Bård
1
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1
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Journal of marketing management : MM
2
Asia Pacific journal of marketing and logistics
1
International journal of hospitality management
1
International journal of services and operations management
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of decision systems
1
Journal of promotion management : JPM
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
MIT sloan management review
1
Management information systems : mis quarterly
1
Services marketing quarterly
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
19
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1
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
2
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
3
The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju
;
Dai, Bo
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
Saved in:
4
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
5
Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
80
(
2019
),
pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
Saved in:
6
A holistic view of value generation process in a SSBI environment : a service dominant logic perspective
Bani-Hani, Imad
;
Pareigis, Jörg
;
Tona, Olgerta
; …
- In:
Journal of decision systems
27
(
2018
),
pp. 46-55
Persistent link: https://www.econbiz.de/10012161962
Saved in:
7
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
8
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
9
How customers view self-service technologies
Kimes, Sheryl E.
;
Collier, Joel E.
- In:
MIT sloan management review
57
(
2015/16
)
1
,
pp. 25-26
Persistent link: https://www.econbiz.de/10011373607
Saved in:
10
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
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